Job Description
Supporting event operations management through the supervision of the Banquet Events team in the set up and service of guests’ functions, ensuring four diamond service levels and standards.
Duties and Responsibilities
- Supervise all phases of Banquet functions
- Assist Banquet Manager and Assistant Manager with scheduling, training, and performance management
- Train and oversee Event Servers on set-up, tear-down, and service duties
- Provide guidance to Banquet Captains and Servers through on-going training and coaching
- Ensure all coffee breaks / meals / meeting rooms are set up for the required time and to the proper standards
- Attend regularly scheduled Banquet meetings
- Ensure the proper maintenance and housekeeping of Banquet storage rooms, back spaces and functions spaces
- Enter and print daily billing for Banquet functions
- Cross train in other F&B outlets to fill in when required
Qualifications
- Alberta ProServe Certification
- Post-secondary education in hospitality or tourism is an asset
- 2+ years of experience in banquet service
- Previous supervisory experience is an asset
- Able to meet the physical demands of the position
- Knowledgeable in a variety of liquor and wine
- Strong communication and interpersonal skills
- Able to work effectively as part of a team in a fast-paced environment
- Able to successfully manage multiple tasks simultaneously
- Available to work a flexible schedule and long hours based on business levels
- Customer-service oriented
- Computer-literate
- Actively contributes to a positive and motivating work environment
Additional Information
- Complimentary meal in our staff cafeteria each shift
- Access to Employee Travel Program
- Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity
We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live.
Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age.
As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.
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