Account Manager - Market Development (Tobacco Category Program)

Account Manager – Market Development (Tobacco Category Program)

Location : Toronto (Downtown), ON. Employment type : Full‑time, contract‑based for 4‑6 months with strong likelihood of extension.

About the Role

We are seeking a dynamic and results‑driven Account Manager – Market Development to lead a strategic program in the smoke‑free tobacco category. This role combines client service excellence, sales leadership, and team development to ensure program success. We are looking for a natural leader who values authenticity and collaboration, capable of mentoring a field team, and driving advocacy and adoption through insight‑led strategies.

The Account Manager acts as a key partner to the client and retail stakeholders, driving territory‑specific strategies that align with shared objectives. The successful candidate will manage and mentor a team of Territory Sales Representatives responsible for driving adoption of smoke‑free alternatives amongst legal‑age smokers and nicotine users. As a field‑based leadership role, it requires flexibility beyond a traditional 9‑5 schedule. Candidates should be comfortable with variable hours, travel within their territory, and hands‑on engagement with their direct reports and retail partners.

Responsibilities

Field Team Leadership & Coaching (50%)

• Partner closely with our internal recruitment team in interviewing and hiring candidates who meet the required skills and competencies.
• Conduct regular in‑field visits and work‑withs to observe performance, provide one‑on‑one coaching, and deliver timely feedback.
• Motivate and inspire the team to achieve and exceed targets, fostering resilience and confidence in handling objections and rejections.
• Build a collaborative, high‑performance team culture built on transparency, accountability, and shared success.
• Educate and guide the team on evolving consumer behaviors and category insights to optimize execution.
• Promote the exchange of insights and best practices across the team to drive continuous improvement.
• Demonstrate authentic leadership by listening actively, addressing challenges with compassion, and creating an environment where people can perform at their best.

Strategic Partnership & Territory Development (30%)

Administration & Reporting (20%)

Qualifications

#J-18808-Ljbffr