ServiceNow Developer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

What will you do?

• Actively participate in agile daily scrums, updating stories daily in JIRA / SNOW, documenting development progress and collaborating across platform teams
• Conduct QA on Developer code. Ensure that all development adheres to SLF ServiceNow development standards
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
• Build automated testing in ServiceNow ATF.
• Maintain existing ATF framework and ensure that ATF scripts are kept current
• Validate / Test API integrations
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Analyzes software and systems before customer use to ensure the product is defect-free. Validate functionality build by Developers and / or 3rd party vendors
• Support and participate in customer requirement workshops, working with product owner / stakeholders to configure / develop requested items and tasks
• Work with project teams to understand business / system requirements and solution designs and handle multiple priorities simultaneously
• Develop applications (scoped and out of the box) working with ServiceNow Studio for NOW Mobile
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS / Service Portal)
• Create and maintain system design and operations documentation

What do you need to succeed?

Assets

What’s in it for you?

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range : 90,000 / 90 000 - 140,000 / 140 000

Job Category : IT - Technology Services

Posting End Date : 24 / 02 / 2026

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