Shft Mgr, Slots-RRCR

Position Summary

River Rock Casino Resort is currently seeking a motivated, dynamic and experienced Slot Shift Manager. The ideal candidate will be responsible for all activities, staff and customer issues related to the operation of machine gaming in our casinos.

Reporting to the Slot Manager, the Slot Shift Manager will also be responsible for the performance of Slot Supervisors, and Slot Attendants.

Duties and responsibilities for our next Slot Shift Manager will include :

• Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCE and BCLC and ensure all Slot employees of the same
• Maintain a high level of knowledge and integrity of Slot operations
• Monitor Slot employees for procedural compliance and address all deficiencies through corrective action in a timely manner
• Monitor Slot employees to ensure high levels of service, performance, efficiency and security are maintained
• Provide detailed and comprehensive training to all Slot employees
• Prepare hourly, daily, weekly and monthly reports
• Resolve customer disputes or irregularities without compromising the interests and / or integrity of GCC and its employees, and forward unresolved issues to the Operations Manager, Slots, when required
• Supervise, discipline and evaluate all Slot employees
• Uphold exceptional guest service to our guests at all times
• Any other duties as assigned by the Slot Department Manager

Successful candidates will demonstrate the following qualifications :

• Strong understanding of Slots operations and knowledge of all gaming policies
• An understanding of the close working relationship with BCLC technical staff and a thorough knowledge of the BCLC Policy & Procedures as they apply to machine gaming
• Experience as Supervisor would be an asset
• Proven leadership, managerial and motivational skills and able to lead in a very busy environment
• Excellent customer relations, staff relations and administrative skills
• Able to lead a very busy environment, treating others in a respectful and courteous manner.
• Able to manage a large variety of projects and tasks simultaneously
• Strong organizational skills
• Excellent mathematical skills and computer skills
• The flexibility to perform duties at the highest level in a constantly changing, exciting and evolving machine gaming business
• The ability to provide Great Experiences and Memories to all guests, both external and internal
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCE’s Values on the job : Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule, including late nights, weekends, and holidays. The hours of work will be based on operational and business needs.