Clinical Practice Improvement Specialist

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians.

We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. Learn more at

Be part of the work that’s changing lives

The Clinical Practice Improvement Specialist (CIS) will lead and promote clinical practice change initiatives that enhance evidence-based clinical and medical practices, clinical documentation via Electronic Medical Record (EMR) system and other related policies, procedures, and practices in collaboration with clinical leadership, physicians, clinicians, and employees.

The CIS will report to the Director of National Operations, and be responsible for assisting the National Operations team with the planning, managing and directing the operations within medical / clinical teams, including providing assistance for strategic planning, project completion, change management, operational support, and hands-on training for clinical information systems.

Job Function & Duties

Clinical / Medical Transformation

• Lead, facilitate and engage in transformation management activities throughout the organization as it relates to system changes, upgrades and new installations of clinical applications, including the development of new / updated clinical / medical workflows and clinical / medical practice recommendations
• Critically evaluate, prioritize and lead the decision-making process of future state processes / workflows and the agreement and buy-in of EHN Canada-wide clinical / medical leadership
• Develops and implements the policies and procedure documents that support clinical / medical teams in providing safe, efficient, and privacy-focused client care.
• Leads the training planning and implementation to support go-live as needed for KIPU upgrades and large-scale implementations.

The CIS is expected to provide hands-on on-site training as outlines by the project plan and supported by project team.

• As an expert in change management the CIS may be asked to provide advisory support to other clinical practice change initiatives
• Other duties as assigned

Education & Experience

• LPN or RN designation in good standing in the province of residence
• 3+ years relevant experience.
• Experience conducting clinical and medical practice audits
• Demonstrated innovation in clinical and medical practice, processes, and procedures
• Direct operational level medical experience preferably in an EHN Canada mental health and addiction treatment facility

Knowledge & Skills

• Demonstrated knowledge and experience of College of nursing and physician requirements and practices, preferably related to the health in public and private sectors.
• Thorough understanding of clinical and medical best practices.
• Experience with conducting and / or providing oversight for clinical / medical practice assessments including developing policies / procedures, risk mitigation plans, and developing and / or delivering training content.
• Knowledge of KIPU and EMRs an asset
• Excel in a fast-paced and project focused environment.
• Exceptional analytic and creative problem-solving abilities.
• Strong written and verbal communication.

Employee Benefits and Perks :

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
• 24 / 7 Employee Assistance Program through LifeWorks
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Remote or hybrid work models for eligible employees
• Perks and discounts with Perkopolis entertainment, home / auto / pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

INDMP