Program ManagerManulife Insurance Malaysia • Toronto, ON, CA
Program Manager
Manulife Insurance Malaysia • Toronto, ON, CA
1 day ago
Job type
- Full-time
Job descriptionNous utilisons des pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de Join Manulife’s Technology Transformation Office and help redefine how we enable learning and development across global technology teams.We are building a culture of continuous learning, collaboration, and we need a passionate, technically minded leader to drive the growth and maturity of our Content Library Program, enabling best-practice sharing across the organization. Position Responsibilities : Oversee the full content lifecycle—from conceptualisation to post-publication success metrics. Engage with technical subject matter experts (SMEs) and the Manulife University team to ensure high-quality, engaging, and impactful technical content. Foster a strong community of practice around knowledge sharing. Leadership & Strategic Alignment Provide direction and coaching to a distributed team of content development specialists. Partner with the Director to shape platform vision and roadmap. Drive scalability and development of the Program framework through structured processes and industry guidelines. Lead global backlog prioritization and partner engagement. Content Lifecycle Management Lead all aspects of end-to-end operations of the Content Library, including curation, knowledge checks, multilingual support and success metrics. Maintain process documentation for internal and external audiences. Ensure content quality, consistency, and alignment with Manulife University standards. Manage post-publication activities such as feedback collection, content refresh cycles, and performance reporting. Change Enablement & Communication Develop and implement communication strategies to support change initiatives. Champion adoption of new processes and tools across global teams. Content Development Design and produce engaging, high-quality technical learning experiences using approved tools (PowerPoint, Articulate360, Synthesia, Edcast, Clipchamp, MS Forms). Translate technical concepts into accessible, learner-friendly formats. Coach and mentor content creators on instructional design, storytelling, and tool proficiency. Collaboration & Partnerships Work closely with Technology teams and business partners to align learning strategies with organizational goals. Build and sustain key learning partnerships alongside the Director. Facilitate seamless collaboration between content creators and platform teams. Support onboarding and continuous development of team members. Continuous Improvement Monitor and enhance content frameworks and user experience. Promote a culture of continuous learning and knowledge sharing across technical teams. Required Qualifications : 5–10 years of related content development and instructional design with hands-on practitioner expertise. Proven experience in technical content creation and a passion for learning and teaching. Strong storytelling, instructional design, or technical writing skills. Ability to communicate complex technical topics clearly to diverse audiences. Experience with Synthesia, Confluence, and Articulate (strong asset). Strong organizational skills and attention to detail. Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. Preferred Qualifications : Engineering or software delivery experience Experience in developer advocacy, technical education, or enablement roles. Familiarity with agile methodologies and modern software development practices. When you join our team : We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see. À propos de Manuvie et de John Hancock La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse . Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi Chez Manulife / John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com. Région de référence du salaire Toronto, Ontario Modalités de travail Hybride L’échelle salariale devrait se situer entre $113,000.00 CAD - $163,000.00 CADSi vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.
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Program Manager • Toronto, ON, CA
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