Emergency Dispatcher (Casual)

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer call taking and dispatch, and after-hours communication services for Yellowhead County staff, partner municipalities, and contracted clients.

Position Responsibilities

• Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
• Gather relevant information to determine the type and severity of the call;
• Reroute calls to the correct agencies;
• Dispatch appropriate firefighting resources based on call information;
• Prioritize multiple calls to allocate available resources;
• Monitor responder safety by radio;
• Dispatch additional resources as requested by incident commanders;
• Maintain logs and incident reports using provided methods;
• Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
• Complete paperwork and documentation related to call center operations;
• Ensure the call center is kept in a clean and orderly manner;
• Perform administrative tasks as directed;

Peace Officer Dispatch

Working Alone Monitoring

After-hours Call Center

Take calls and relay relevant information to on-call departments.

Qualification, Knowledge, Skill & Ability Requirements

Education / Skills

Attributes

The wage range for casual emergency dispatchers is $27.62 to $30.08 per hour.

Only candidates being considered will be contacted.

This competition remains open until filled.

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