Manager, Donor Services

What you’ll do

The Manager, Donor Services leads our Donor Services team the mighty team who ensures every donation provided to our Foundation is processed accurately and tax receipted in a timely manner.

The Manager oversees the operations of this busy team; this involves providing leadership to its team members, offering exceptional donor and team member experiences and ensuring gift processing and account maintenance tasks are completed according to standards.

Knowledge of financial reconciliations and best practices in relation to gift processing and receipting, including detailed understanding of CRA compliance requirements will be important in this role.

The Manager will contribute to cross-functional continuous improvement and process -re-design initiatives in order to drive the achievement of goals and performance targets and support growth and sustainability.

This would involve bringing together cross-functional teams to identify areas for meaningful change and redesigning processes and experiences.

More specifically, the responsibilities of this role include :

People Management

Provide leadership, coaching and mentorship to the Donor Services team that extends across all elements of the employment life cycle and is consistent with the Foundation’s purpose, mission and values.

Oversee Day-to-Day Operations

• Responsible to Oversee the day-to-day operations of the Donor Services team, ensuring all team deliverables are complete accurately and within expected timelines.
• Ensure all donor details, gift and financial information to ensure they are accurate, secured and stored in compliance with current regulations;

develop and implement policies and procedures as needed to maintain compliance.

Ensure all activities related to gift processing comply with legislated tax receipting policies established by Canada Revenue Agency;

develop and implement policies and procedures as needed to maintain compliance and ensure team members are educated on tax receipting policies.

Oversee the reconciliation of transactions in the Foundation database with the Accounting system’s general ledger to support accurate reporting on financial statements;

review and approve all reconciliations and journal entries.

• Lead year-end external audit processes as they relate to revenue systems.
• Develop, manage and monitor the DS department’s annual budget.

Continuous Improvement

• Support transformation initiatives by playing a key role in supporting strategy formulation, collaborating with both internal and external partners, and leading cross-functional teams in the development of strategies.
• Rethinking our processes to prioritize people alongside digital efforts. Through training and facilitation assist with instilling a culture of continuous improvement to ensure consistency, quality, and efficiency of processes.

Change Leadership

Lead and support change initiatives within Donor Services and across the Foundation utilizing change management methodologies, tools and techniques.

Why you’ll love this role

You will love this role if you are :

• An experienced financial or database management professional who excels at creating and maintaining systems that ensure accuracy and integrity of data and processes.
• A leader who enjoys working with team members to bring out the best in them.
• Looking to make an impact through meaningful work.
• A strategic thinker with strong business acumen, who embraces a continuous improvement mindset
• A highly collaborative team player that enjoys working cross functionally with a large variety of partners.

What you bring

You possess a strong financial acumen and an affinity for working with data; your exceptional attention to detail impresses.

You are adept at working within processes and regulatory procedures, but also keep a keen eye to how processes can be improved to maximize efficiencies.

You are strong a people leader who strives to bring out the best in your team. To complement these traits, you bring a minimum of 5 years experience in accounting or database management and education in business or accounting;

non-profit, Lean and Human Centered Design experience is considered an asset.

• Excellent digital literacy and experience working with multiple information systems with Intermediate to advanced knowledge in Accounting and Database management.
• Strong knowledge of Blackbaud Raiser’s Edge NXT or other database experience.
• Current knowledge of CRA, PCI, Privacy regulations and policy.
• Strong analytical and problem-solving skills, with high degree of accuracy and attention to detail.
• Strong knowledge of Microsoft Office Applications (Word, Excel, Outlook and PowerPoint).
• Knowledge of Lean and Human Centered Design methodologies and techniques; certification in Lean Six Sigma, Human Centered Design and other innovative problem-solving techniques is an asset.
• A proven track record of effectively inspiring, coaching and mentoring a team.
• A track record of leading, collaborating and sharing expertise with colleagues.
• Ability to facilitate collaborative decision making and the ability to work effectively with many partners.
• Excellent interpersonal and communication (verbal and written) skills.
• Ability to handle confidential / sensitive material with discretion including integrity with the information.
• Demonstrate effective organizational and time-management skills, including the ability to prioritize work and balance multiple projects and competing priorities.
• Ability to work with minimal guidance and has proven ability to be resourceful, use mature judgement and take initiative.
• Ability to work as a collaborative and communicative member of a team within a dynamic team setting.
• Results-driven with the ability to set and meet ambitious targets and perform in a deadline driven environment.
• Ability to work outside of normal business hours on occasion, as needed.

What you can expect

This position is based in our office located in Vancouver, BC. As part of enabling the kind of culture and values that power the possible, we’re committed to creating a flexible workplace experience.

We are currently piloting a fully hybrid work environment that allows individuals and teams to split their time between working remotely from home and in-office.

It’s a partnership grounded in trust, where working together, team leaders and members determine what activities require on-site presence and schedule time and commitments appropriately.

Throughout the pandemic, BCCHF committed to prioritizing the health and safety of our team members. As an organization who advocates for child health, we implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19.

Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds;

these will be reviewed and discussed on a case-by-case basis.

Join us

We exist to power the possible. And that permeates every action we take. As a team, we push ourselves to : think big in how we boldly envision the future;

step up in how we are accountable to ourselves, each other and our shared cause; and lead with heart in how we listen and engage with others.

While we take our work seriously, we’re also big on taking care of our team. We offer perks like a nine-day fortnight schedule and remote work options, topnotch health and dental benefits, and a commitment to professional development.

We think it’s a pretty amazing place. Others agree we’re proud to say that we’ve been recognized as one of BC’s Top Employers for 14 years in a row.

BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support.

We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.