Implementation Manager

Position : Implementation ManagerLocation : Remote - must be located in CanadaJob Type : 6-month contract with a potential for extensionHours : Monday to Friday, 9am to 5pm PSTOur client is seeking an Implementation Manager to join a fast-growing team! You'll collaborate with cross-functional teams to deliver innovative solutions and enhance platform capabilities. Your ability to manage technical tasks and communicate effectively with clients will be key to your success.Key Responsibilities : - Lead and support retailer launches on an e-commerce platform.- Engage with retailers to address their requests and needs.- Manage technical project tasks using runbooks and prioritize issues in a fast-paced environment.- Triage tickets, addressing tasks, bugs, questions, and feedback with efficiency.- Collaborate with internal teams to resolve discrepancies and improve platform performance.- Conduct storefront audits and quality assurance, ensuring optimal merchandizing and data reporting.- Drive special projects aimed at refining the platform and enhancing team efficiency.Requirements : - 2-4 years of experience managing projects in e-commerce, retail, or digital transformation.- Experience in project management, implementation, or client-facing roles.- Strong technical skills with hands-on experience in e-commerce platforms, API-based products, and SQL (data reporting / dashboard building).- Proven client-facing experience, with the ability to communicate complex technical details to non-technical stakeholders.- Exceptional organizational and problem-solving abilities.- Ability to manage multiple projects with shifting priorities in a fast-paced environment.- A curious mindset and eagerness to learn.- Proficiency in Google Suite and Microsoft Office.To apply, please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca.REFER AND EARN A $50 GIFT CARD! For more details, click here.