Application Support Analyst - Mainframe / SAS

Business Systems Analyst

On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst.

Business Systems Analyst – Job Description

Application Production Support - Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability, capacity management etc.), and manageability of all applications; works with other technology areas / teams to identify production issues or takes support calls from user / business clients to manage production incidents from inception to resolution, escalating to appropriate areas where applicable

Application Break / Fix - Searches for unexpected results and repairs vulnerabilities to a system or process. Provides 1st level and escalated 2nd level application support, and core accountabilities include Incident Response, Post

Incident Forensics, and implementation of technology routines / maintenance in support of enhanced availability of services

Escalates to Developers and / or other technology partners for advanced investigation, manipulation changes to source code etc. where required

Incident Management - Detects and classifies incidents, monitors and tracks throughout portfolio / organization / Technology areas, providing analysis and recovery methods

Problem Management - The resolution of problems, including classification, prioritization and initiation of action, documentation of root causes and implementation of remedies

Service Transition - Assists with the transition of service / technology from non-production to production (includes gating and operability activities)

IT Change Management - Uses change management policies and procedures to document, track, assess impacts / risks and approve changes to the environment

Deployment & Release Management - Planning and orchestrating deployment and / or releases across the portfolio

Business Systems Analyst – Mandatory Skills

Mainframe and UNIX environment / operating systems, SAS language, TSO, CA-7, Endevor,

Problem solver with excellent analytical, verbal, and written communication skills

Attention to detail and high personal standards for accuracy

Strong organizational, follow-up and priority-setting skills to handle multiple tasks / projects and to work independently

Remain flexible with shifting priorities and ability to function under deadlines with minimal supervision

Exceptional interpersonal, analytical and communication skills

Extremely self-motivated and team-oriented - works well with other team members and keeps all relevant individuals, including management, up to date in a timely manner

Business Systems Analyst - Nice to Have Skills

ServiceNow, Change Management Process

Cobol

Business Systems Analyst - Assignment Start Date

ASAP – 6 months to start

Business Systems Analyst - Assignment Location

Toronto, ON – Work Hybrid