Technical Operations Engineer, GTM

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world’s largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world’s largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

Stripe's infrastructure powers businesses all over the world. Revenue Foundations provides a central entry point for Stripe products to monetize in global markets. We sit at the intersection of product, sales, engineering, finance, and operations, acting as the connective tissue that ensures users have a frictionless billing experience with Stripe. Our work is core to Stripe's business, ensuring billing accuracy and fee transparency while supporting complex custom solutions for our largest enterprise users.

As a Financial Data Analyst at Stripe, you'll be the go‑to expert for resolving billing discrepancies, analyzing fee structures, and ensuring accurate fee application across our user base. You'll work at the intersection of technical billing systems, internal teams, and customers, serving as a critical liaison to investigate and resolve complex billing issues while identifying scalable solutions through data analysis.

What you’ll do

Stakeholder Management & Communication

• Coordinate with Legal, Sales teams, Engineering, Product, Operations, and Finance to analyze root causes and resolve billing issues in a timely manner.
• Conduct user meetings to explain billing adjustments, advise account teams on proper user communication around billing issues, and provide clear explanations of complex analyses.
• Advocate for the user, communicate urgency, provide user / account team context for successful user happiness credit approvals, and collaborate with cross‑functional teams to put together the data needed.
• Manage communications between product, engineering, sales, customer success, technical account managers, and legal teams across the organization.
• Educate and advise account teams on existing user billing policies to determine the best path forward to resolve billing issues.
• Influence and partner with specialized billing teams to ensure rapid and accurate negotiated pricing onboarding and billing set‑up.

Technical Analysis & Process Optimization

Minimum Requirements

Preferred Qualifications

In‑office expectations

Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is CA$112,100 - CA$168,100. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions / sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits / additional compensation for this role may include : equity, company bonus or sales commissions / bonuses; retirement plans; health benefits; and wellness stipends.

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