Client Strategic Advisor (IT)

Description

VC3 delivers a unique result for our clients. We help clients experience increased productivity, improved I.T. satisfaction, predictable I.

T. budgets, and enhanced business agility; while reducing downtime, lost revenue, and overall business risk. Our application of technology standards, proven processes, and growth minded people are key components to that result.

The Client Strategic Advisor (IT) is positioned to engage with our clients at an executive level, connecting with the key decision maker for long-term technology planning.

Successful service, productive solutions, reliable experience, and confidence in technology investment require long-term planning that the Client Strategic Advisor (IT) builds with that executive decision maker.

Meeting with their clients on a scheduled cadence, Client Strategic Advisor (IT) bring forward findings, issues, and opportunities to discuss and identify where technology can solve business problems or be leveraged to improve business outcomes.

Pairing that content with an ongoing understanding of the client’s business reality, goals and concerns, they produce an ongoing roadmap of outcomes-driven technology investment for the client.

Our consultative approach is key in keeping VC3 as a market leader in managed I.T. services.

In addition to external responsibilities, it is critical that Client Strategic Advisor (IT) identify opportunities for VC3 to improve upon existing services or add new high value services.

We are a data driven company. We search for and analyze trends in the global marketplace and across our client base. The Client Strategic Advisor (IT) combines this analysis with an in-depth business understanding to progressively improve alignment of our offerings with the client’s needs.

Our People :

Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued.

Guided by our core values Passionately Curious, Own It, Go Beyond, and Serve as One we’re here to create something extraordinary together.

Our Core Focus :

Our team members play a pivotal role in our focus : Serving those who serve with technologies for today and tomorrow that make life safe and simple.

With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth :

We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement.

Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Key Responsibilities

Client Relationship Responsibility

• The Client Strategic Advisor (IT) is responsible for maintaining a relationship with the decision-making executive level contact at each client assigned to them.
• Is responsible for developing an understanding of each client’s business goals, needs, challenges, and interests. Additionally, any compliance or regulatory requirements related to technology use.

The Client Strategic Advisor (IT) may need to act as the client advocate internally within VC3 based on that understanding, so we are prioritizing and acting in a way that benefits the client.

• Is responsible for acting as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
• Is responsible for leading the contract renewal process for each client assigned to them and looking for opportunities to grow our service scope with those clients.
• Is responsible for clearly explaining risks and liabilities to clients about their technology state and decisions, and if appropriate documenting the client’s decisions to manage VC3 risk and liability.
• Is responsible for responding to client communications within the Client Strategic Advisor (IT) scope, or to connect the client with a more appropriate resource for those needs in a timely manner, or advising a client of an expected timeline or future meeting where they will address the client’s need.

Client Road Mapping / Budgeting Responsibility

• The Client Strategic Advisor (IT) is responsible for gathering or reviewing feedback, audit outcomes, evaluations, alignment with standards and best practices, and other relevant data associated with the client to understand their current state.
• Each client assigned to the Client Strategic Advisor (IT) should have a technology roadmap and I.T. budget the Client Strategic Advisor (IT) is responsible for being the lead on the development and progress of those items.
• Is responsible for reviewing the roadmap with the client, developing or recommending the I.T. budget, and guiding solutions selection that improves alignment with VC3 preferred solutions.
• Supports prioritization, management, forecasting, renewal, and delivery of VC3 solutions to their assigned clients, as well as education of clients on those solutions.
• Supports the onboarding of new clients, assisting in expectation setting and relationship building with the key decision makers involved.

Client Meeting Responsibility

• The Client Strategic Advisor (IT) is responsible for scheduling and preparing the client facing meetings with each client assigned to them based on a cadence set by VC3.
• Is responsible for understanding and providing the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the client.
• Is responsible for conducting these meetings with the client. The expectation is that these meetings will drive alignment to our standards, report on roadmap and progress, outline next steps and get client approval on them.
• Is responsible for helping the client understand where further alignment to our solutions improves their business outcomes.

Technology Awareness Responsibility

• The Client Strategic Advisor (IT) is responsible for understanding VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.
• Is responsible for identifying areas where new technology solutions are needed by clients or capture where other internal teams identify that need.
• Is responsible for maintaining awareness and understanding of client industries sufficient to provide sound guidance on technology investment options.

Additional Responsibilities :

• Everyone is responsible for good documentation in our internal systems, including the Client Strategic Advisor (IT).
• Everyone is responsible for supporting a clear understanding of what their role is, and the responsibility of other roles, including the Client Strategic Advisor (IT).

This applies both to internal teams, and clients.

• Maintains accurate and up to date timesheets and other administrative tasks as assigned.
• Attends training & team meetings as required.
• Supports relationships between VC3, our clients, and 3rd party providers.
• The role may require flexibility due to travel, client availability or special events.
• Leverages the relationship with the client to support VC3 business initiatives.
• Collaborates with internal teams to ensure outstanding delivery of services.
• Acts as an intermediary and trusted advisor between company operations and clients
• Additional duties as assigned.

Skills, Knowledge & Expertise

Business Analysis : A Client Strategic Advisor (IT) must be able to identify and assess a client’s business goals, needs and perceptions.

By performing analysis on that information and working with various teams within VC3, this information is transformed in to winning solutions for the client.

Data Analysis : The Client Strategic Advisor (IT) must have the necessary experience and knowledge to assess the internal performance metrics of their client base.

These metrics will include analysis of Key Performance Indicators that define client use, like costs, risks, and profit.

The ability to assess a client’s use of VC3 services is also key in identifying long running issues or trends.

Relationship Building : Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications.

This is most effective by acting responsive and being reliable to client needs.

• Collaboration : The Client Strategic Advisor (IT) will need to network throughout the organization to pull in the appropriate resources to address the client’s needs throughout their lifecycle.
• Consultative Selling : The Client Strategic Advisor (IT) must demonstrate the ability to successfully sell and validate revenue opportunities with an IT solutions approach to selling.

Through defining IT requirements, the Client Strategic Advisor (IT) will show value by recommending additional VC3 IT products and services.

• Strong organizational, time management, presentation, and customer service skills.
• 10+ years of solid business experience; Technical Account Manager experience preferred.
• 3+ years working in an IT Industry company or technical experience. Managed Services Provider experience preferred.
• Bachelor’s degree or equivalent real-world experience.
• Degrees, certifications or other designations in relevant technology or business education is an asset. For example, ITIL, Microsoft MCP, business management degree with an IT focus, ITCP, or similar.

Additional info you will want to know :

• Travel Requirements : must have a valid driver’s license, reliable transportation, ability to travel when necessary, ability to travel overnight and limited weekends as needed
• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• VC3 offers a comprehensive benefit package and 401K / RRSP company matching

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada.

The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same : connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.