Sherrill-Lubinski, a PartnerOne company, is seeking a motivated and customer-focused  Account Manager  to join our dynamic team. This role is primarily responsible for managing software subscription renewals and driving account expansion opportunities. The ideal candidate will have a strong understanding of  Tibco Messaging  and its ecosystem, as well as a proven track record of success in account management or customer success roles within the technology or software industry.

Key Responsibilities :

• Software Subscription Renewals :  Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts.
• Account Growth and Expansion :  Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products.
• Customer Relationship Management :  Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help them derive maximum value from our solutions.
• Technical Knowledge :  Demonstrate an understanding of Tibco Messaging and its use cases to effectively communicate product features, benefits, and updates to customers.
• Collaborative Solutions :  Work closely with the sales, support, and technical teams to ensure customers’ needs are met and that any issues are addressed promptly.
• Performance Tracking :  Monitor account health, customer satisfaction, and product usage to ensure long-term customer retention and success.
• Negotiation and Contract Management :  Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements.
• Reporting and Forecasting :  Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections for the assigned portfolio.

Requirements

Preferred Qualifications :

Benefits