Customer Care Supervisor

ABOUT EUROFASE :

Eurofase designs , sources , and distributes , lighting products and electric heaters under one platform, supplying residential and commercial markets with branded and private label finished goods. We serve consumers, contractors, and designers through multiple channels of Distribution. For over 30 years, Eurofase is committed to design leadership, uncompromising quality with a competitive advantage customer-centric philosophy .

OUR CORE VALUES :

ACCOUNTABILITY : We depend on each other to do our job well. Taking responsibility for what others need from you and your team. We strive to honor commitments and operate with transparency.

COMMUNICATION : Effective communication is based on relevant and timely information. We pride ourselves in our openness, our empathy, and a collaboration working relationship.

TRUST & RESPECT : Treating someone or something with consideration, thoughtfulness, and respect. Our Business Strategy may change but our Core Values will not .

Team Leadership & Supervision

• Supervise and mentor the Customer Care team, ensuring high performance and professional development.
• Monitor and evaluate team productivity, providing feedback and support as needed.
• Manage escalated customer concerns and ensure timely resolutions.
• Foster a positive team environment focused on collaboration, accountability, and customer satisfaction.

Customer Service Operations

Process Improvement & Reporting

Sales & Customer Engagement Support

About This Opportunity This posting is for an existing vacancy within our organization.

Compensation The compensation for this role is listed in the job posting and reflects the expected pay range for this position.

Use of Artificial Intelligence in Hiring Artificial intelligence tools may be used to assist in screening, matching, or assessing applicants for this position. All final hiring decisions are made by our recruitment team.

Our Commitment to Equity, Diversity & Inclusion Eurofase is an equal opportunity employer and values diversity in its workforce. We encourage applications from candidates of all backgrounds.

Accessibility & Accommodations Eurofase welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.