Senior Program Director

Position Overview

Reporting to the Senior Director of Program Delivery , the Senior Program Director will spearhead the management and development of customer relationships within a designated portfolio of accounts. Acting as a trusted advisor to key stakeholders, this individual will safeguard and strategically grow Jolera’s presence, while also taking on Virtual CIO responsibilities – from pre‑sales through to full‑scale delivery and execution.

Ideal candidates will possess a solid foundation in IT Service Management , exceptional communications capabilities and a demonstrated history of achieving customer success. This is a senior‑level role for a results‑driven professional capable of blending a strong customer focus with sound business acumen and technical proficiency. A significant part of this role involves helping customers align technology solutions with their overarching business objectives and leading transformative strategies that drive organizational change. Extensive background in large‑scale private equity transformations—particularly in sophisticated manufacturing environments— is highly preferred. Frequent travel across Canada, the USA and Europe is required.

Key Responsibilities

Customer Technology Leadership & Stewardship

• Collaborate with Jolera Operations, Architects and Leadership teams to anticipate and respond to customer technology needs.
• Conduct strategic technology planning sessions with key customer stakeholders to ensure alignment with business goals.
• Provide consistent, proactive updates to both internal teams and customers, tracking and managing technology initiatives.
• Maintain a holistic overview of each customer’s current IT landscape and work with them to map out an ideal technology future state.
• Partner with senior customer executives to define and drive robust IT Strategic Plans that support targeted business outcomes.
• Oversee customer onboarding, technology projects and other strategic undertakings, ensuring smooth coordination between Jolera teams and customer stakeholders.

Customer Administration & Business Support

Customer Relationship Management & Development

Senior Leadership Responsibilities

Requirements

What We Offer

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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