Workforce Mgmt Coordinator

Workforce Mgmt Coordinator

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we are looking for :

The Workforce Management Coordinator is responsible for coordinating deployment and operational activities for the contact center operations team including, but not limited to, creation of agent schedules, contributing to managing offline activities, overtime, service levels, and intra-day performance, including re-forecasting. The WFM Coordinator also participates in IVR maintenance activities.

What you'll do : Team Coordination

• Coordinate all scheduling and real-time deliverables timely and accurately
• Support scheduling and real time related directives from Ops Management
• Assist in conducting agent and queue performance metrics with the Ops team.

Strategic Planning

Reporting

Meetings / Collaboration

Learning & Development / Continuous Improvement

Special Projects

What you bring :

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule : Full time

Shift : Variable

Length of Contract : Not Applicable (Regular Position)

Work Location : 1 Mount Pleasant (083), Toronto, ON

Travel Requirements : None

Background Check(s) Required : Criminal Record and Credit Check

Posting Category / Function : Call Centre Operations & Workforce / Scheduling

Requisition ID : 320130

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the

Recruitment Process FAQ .

Posting Notes : Rogers Bank

Location : Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including :

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment : Call Center, Strategic Planning, Bank, Banking, Relationship Manager, Strategy, Customer Service, Finance