Program Manager

Join Manulife’s Technology Transformation Office and help redefine how we enable learning and development across global technology teams.

We are building a culture of continuous learning, collaboration, and we need a passionate, technically minded leader to drive the growth and maturity of our Content Library Program, enabling best-practice sharing across the organization.

Position Responsibilities :

Oversee the full content lifecycle—from conceptualisation to post-publication success metrics.

Engage with technical subject matter experts (SMEs) and the Manulife University team to ensure high-quality, engaging, and impactful technical content.

Foster a strong community of practice around knowledge sharing.

Leadership & Strategic Alignment

Provide direction and coaching to a distributed team of content development specialists.

Partner with the Director to shape platform vision and roadmap.

Drive scalability and development of the Program framework through structured processes and industry guidelines.

Lead global backlog prioritization and partner engagement.

Content Lifecycle Management

Lead all aspects of end-to-end operations of the Content Library, including curation, knowledge checks, multilingual support and success metrics.

Maintain process documentation for internal and external audiences.

Ensure content quality, consistency, and alignment with Manulife University standards.

Manage post-publication activities such as feedback collection, content refresh cycles, and performance reporting.

Change Enablement & Communication

Develop and implement communication strategies to support change initiatives.

Champion adoption of new processes and tools across global teams.

Content Development

Design and produce engaging, high-quality technical learning experiences using approved tools (PowerPoint, Articulate360, Synthesia, Edcast, Clipchamp, MS Forms).

Translate technical concepts into accessible, learner-friendly formats.

Coach and mentor content creators on instructional design, storytelling, and tool proficiency.

Collaboration & Partnerships

Work closely with Technology teams and business partners to align learning strategies with organizational goals.

Build and sustain key learning partnerships alongside the Director.

Facilitate seamless collaboration between content creators and platform teams.

Support onboarding and continuous development of team members.

Continuous Improvement

Monitor and enhance content frameworks and user experience.

Promote a culture of continuous learning and knowledge sharing across technical teams.

Required Qualifications :

5–10 years of related content development and instructional design with hands-on practitioner expertise.

Proven experience in technical content creation and a passion for learning and teaching.

Strong storytelling, instructional design, or technical writing skills.

Ability to communicate complex technical topics clearly to diverse audiences.

Experience with Synthesia, Confluence, and Articulate (strong asset).

Strong organizational skills and attention to detail.

Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.

Preferred Qualifications :

Engineering or software delivery experience

Experience in developer advocacy, technical education, or enablement roles.

Familiarity with agile methodologies and modern software development practices.

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.