Document Processing Clerk

General information

Job Posting Title Document Processing Clerk Date Wednesday, February 18, 2026 City Toronto State ON Country Canada Working time Full-time

Description & Requirements

About Maximus

At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled

customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.

Globally, Maximus has operations in India, Saudi Arabia, United Arab Emirates, and the United Kingdom.

Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus Canada and their dedication to connecting citizens with the services they need from Government agencies.

Department Overview

In 2011, the Ontario Ministry of Health selected Maximus to deliver administrative services for the Ontario Drug Benefit (ODB) Program. The ODB Program provides prescription drug coverage to eligible Ontario residents, including seniors, individuals with low income, and other vulnerable populations who rely on access to essential medications.

Maximus currently manages over 2.6 million ODB client accounts, supporting application processing, renewals, and client inquiries.

Position Summary

This is a contract position created to support the ODB program during periods of increased application and documentation volumes. Extension may be considered based on performance and business needs. We are currently have 3 vacancies for this position.

As a Document Processing Clerk, you will work in a high‑volume processing environment where incoming and outgoing documents are received from multiple sources and must be reviewed, validated, and processed in accordance with established policies and procedures. The role is performance driven, with expectations for accuracy, quality, and productivity.

You will use multiple systems to ensure client information is updated correctly and required correspondence is prepared and issued in a timely manner.

Key Responsibilities

• Process incoming documents by scanning, validating, and preparing them for review and adjudication
• Enter and update accurate client and account information in ODB systems
• Manage and complete assigned processing tasks and service requests within established timelines
• Prepare, print, and issue client correspondence as required
• Follow step‑by‑step procedures, policies, and program rules to ensure accuracy and consistency
• Meet daily and monthly productivity, quality, and turnaround time targets
• Adapt to changing processing queues, workloads, and operational priorities

Education & Experience

Knowledge, Skills and Abilities

Other

Pre‑employment screening :

Training and Location

Remote work requirements :

Schedule, Holidays, and Time Off