Data Centre Operations Lead

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Infrastructure& Security Lead – Data Centre Operations Lead

Reporting to the Manager of Infrastructure and Security, the Datacentre Operations Lead, provides the strategic development and leadership for all aspects of the corporate data centre facilities, including processes and technologies, and ensuring high availability. Technical Services in support of the operation of the I/S datacentre(s) including enterprise technologies and applications, databases, servers, storage systems, operating systems, backup/disaster systems, printing systems and cloud datacentre platforms.

Provides systems management services to manage the system for optimal performance and capacity, system tuning, development and implementation of solutions, performance analysis in support of servers, storage or networks, availability management, asset management and security management.

GENERAL DUTIES

·Manage of IT resource allocations aligned with business priorities.

·Manages and develop the monitoring and response metrics for a high availability, 24/7.

·Responsible for all key functional policies and procedures, for network architecture, data centers, standards, monitoring, and service provision.

·Manages and leads the configuration, installation, maintenance and troubleshooting of databases and enterprise software to meet the functional objectives of the business.

·Manages and reviews issues and problem logs relating to server and datacentre operations, prioritizes outstanding issues and develops resolution plan.

·Maintains strong communications with IS and business leaders on availability and planned shutdowns.

·Collaborates with security specialist and technical architect on the development and implementation of security policies and procedures

·Develops and manages capacity and resource plans, assessing network

·Stay current with industry best practices for server and datacentre infrastructures, security requirements.

·Manages vendor service level agreements (SLA) for hardware, software and connectivity in accordance with the procurement policies

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