Housekeeping Operations Manager

Job Description

Job Description

Company Description

A unique opportunity has emerged for a Housekeeping Operations Manager to lead the operational heartbeat of one of Canada’s most iconic luxury mountain resorts.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

Job Description

As Housekeeping Operations Manager, you bring structure, clarity, and discipline to the daily flow of housekeeping operations. You ensure that every guestroom, public space, and service touchpoint reflects the Rimrock’s commitment to quality, accuracy, and consistency.

This role is ideal for a leader who thrives in structured environments, values rules and standards, and leads through technical expertise and accountability. You are methodical, serious about quality, and comfortable making authoritative decisions to ensure work is done right, every time.

Start Date : April 2026

Contract Type : Permanent

Salary : $50,000 - $60,000 per year, dependent on level of experience

Key Responsibilities

Operational Leadership & Standards

• Direct the day-to-day operations of guestrooms, turndown service, and public area presentation with a guest-first mindset.
• Ensure all housekeeping standards, procedures, and brand expectations are consistently met or exceeded.
• Maintain tight control over room readiness, turnaround times, and inspection outcomes.
• Lead operations with precision, ensuring quality is never compromised, even in a fast-paced environment.

Performance Management & KPIs

People Leadership & Accountability

Guest Experience & Service Recovery

Cross-Department Collaboration

Continuous Improvement & Innovation

Qualifications

What You Bring

Bonus If You Bring

Who You Are

You are serious, diligent, and precise. You lead with authority grounded in expertise, not charisma. You care deeply about accuracy, consistency, and doing things the right way — not the fast way.

You thrive in environments where expectations are clear, standards are high, and accountability matters. Delegation doesn’t mean letting go — it means ensuring others are equipped, trained, and supported to deliver quality work that meets scrutiny.

Your leadership builds trust through reliability, discipline, and results. Quietly, consistently, you ensure the operation runs exactly as it should.

Lead with precision. Deliver with purpose. Stay moved.

Physical Demands

Visa Requirements :  Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits :

Apply Today :   Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at  .

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at  , and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

#CWMRLeadership