Patient and Family Engagement Advisor, Nursing Support Services - BC Children's Hospital & Sunny Hill Health Centre

Patient and Family Engagement Advisor, Nursing Support Services

BC Children's Hospital & Sunny Hill Health Centre

Vancouver, BC

The Patient and Family Engagement Advisor will have opportunity for innovation, will mentor stakeholders, build capacity around partnerships and coordinate existing and new patient, family / supporter feedback systems on services, support and other planning activities.

The Advisor will support health care professionals in practicing appropriate and effective engagement with patients, families / supporters as partners.

The Advisor is an active patient experience partner that may include collaboration on special initiatives and events involving patient and family / supporter engagement.

The Advisor partners with leaders and the site wide Patient and Family Engagement Committee on ongoing development in patient and family centered care, through discussions and attendance at key program management meetings, to resolve clinical situations which may result in the performance management and a change in work structure of staff.

What you’ll do

• Co-develop and implement plans to facilitate the engagement of patients and family / supporters to participate in service planning, delivery and evaluation and to coordinate feedback systems for improved services and related initiatives.
• Active membership including taking on leadership or advisory roles on site wide, program and / or agency related committees that would benefit from patient engagement expertise, and being on quality and leadership tables to address and advance patient engagement as a priority.
• Identify related potential stakeholder concerns arising from the new program to leadership and collaborate to reach acceptable resolutions.
• Build capacity including advising staff and providers on patient engagement resources, tools, assessing partnership roles and functions, facilitating discussions on patient and family partnerships with health-care professionals, providers and staff in understanding patient engagement, and in practicing appropriate and effective partnership approaches with patients / families.
• Coaches, supports and builds capacity for family support through existing and new parent volunteer initiatives as applicable and collaborates with leadership to support new patient / supporter as partners through volunteer opportunities.
• Partner on the execution, development, expansion, and reports pertaining to patient, parent and caregiver activities within the Knowledge Centre.

What you bring :

A level of education, training, and experience that may include project management, volunteer administration, post-secondary education or the equivalence to a post-secondary degree, plus 5 years recent related experience.

Lived health care experience or knowledge of complex health care systems and communities is an asset.

Skills & Knowledge :

• Critical thinker, innovative and self-directed who is a collaborator.
• Has respect for and belief in the value of patients / families as essential partners of the health-care team.
• A clear understanding of the connection between engagement, patient safety, improved experience and patient outcomes.
• Active connectivity with related community services and partners.
• Demonstrated ability to work collaboratively and communicate effectively with an inter-professional care team (including patients and families), other staff members, and members of the community.
• Confidence to speak articulately to diverse groups of health care professionals
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have : Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That’s why we’re focused on your care too offering health, wellness, development programs to support you at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations offering vast opportunities for growth and development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Salary Range : $67,861- $97,550. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Salary will be prorated accordingly for part time roles.

Location : 3644 Slocan Street, Vancouver, BC V5M 3E8

Applications will be accepted until position is filled.

Hours of Work : Monday to Friday (Two workdays off); Variable

Requisition : # 159499E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

SHHC) provides specialized development and rehabilitation services to BC children, youth and their families.

BCCH and SHHC are part of the Provincial Health Services Authority (PHSA).

plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include : Respect people Be compassionate Dare to innovate Cultivate partnerships Serve with purpose.

Learn more about PHSA and our programs :

PHSA, BCCH and SHHC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.

True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination.

Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.