Assistant Front Office Manager

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury.

Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination.

Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office.

Competitive Salary :

$66,000 - $70,000, based on previous experience and education

Job Duties Include :

• Coordinates Front Desk, Royal Service, and Security Departments while on duty to ensure a smooth operation and the highest level of guest satisfaction.
• Maximizes rooms revenue through the support and implementation of agreed upon Revenue Management strategies and practices
• Oversees group & tour business; reviewing and ensuring details of conference & tour resumes are met
• Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Fairmont Gold, and Guest Services to facilitate VIP and Fairmont President’s Club arrival preparation
• Assign guest rooms to best meet guest needs and preferences, while monitoring inventory to assist in maximizing revenue
• Knows all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Edwards Fire Panel, ensuring guest safety is followed by all hotel staff
• Further develops, implements and maintains the Fairmont Service Essentials for the Front Office & Royal Service
• Monitors and provides feedback on monthly labour expenses
• Supports the Front Office Manager as required in yearly strategic planning, budgeting, and forecasting
• Develops, implements and maintains new incentives to motivate employees and maximize hotel revenue
• Ensures effective utilization and productivity of all staff through staff planning, hiring, scheduling and adhering to budget parameters

Qualifications

• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example
• Degree or Diploma in Hospitality Management is an asset

Job Perks & Benefits :

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf / Ski passes

Additional Information

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion : At Fairmont Chateau Whistler, we believe that the strength of our team lies in its diversity.

We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.

As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

APPLY TODAY : For more information on working and living at the Fairmont Chateau Whistler please visit