Front Desk Supervisor - Rooms Inventory Controller

Company Description

Fairmont Banff Springs is a world‑renowned heritage resort located in scenic alpine surroundings. The resort attracts hospitality enthusiasts, adventure seekers, artists, entertainers and families, offering a balanced work / life environment.

Job Description

Represent Fairmont Banff Springs with exceptional guest service. Maximize guest satisfaction from pre‑arrival through departure by upholding hotel standards and responding to inquiries with accuracy, professionalism and genuine hospitality. Oversee the efficient operation of room inventory, providing leadership through coaching, training and mentorship. Foster a culture of excellence while supporting the hotel’s vision of being one of the world’s finest heritage resorts.

Starting Rate

$28.57 per hour, increasing after six months and yearly to three years. At three years the pay rate would be $31.30.

Job Duties Include

• Manage and optimize guest room inventory across 723 rooms, ensuring accurate room placement, rate integrity and alignment with RPS goals, budgets, guest preferences and reservation details.
• Oversee group, tour and VIP room allocations, including convention blocks, incentive business and tour contracts, while collaborating with Revenue, Reservations, Executive Office and Capital teams to balance inventory and maximize revenue.
• Proactively communicate with guests and internal teams to resolve blocking challenges prior to arrival, set clear expectations and ensure seamless arrival and departure experiences.
• Maintain expert knowledge of room inventory and operational impacts, including maintenance / restoration outages, and coordinate with Housekeeping and Engineering to place rooms in or out of service as needed.
• Lead, coach and support Front Desk colleagues, delivering exceptional service, mentoring team members, supervising daily operations, empowering service recovery and supporting broader Rooms Division needs.

Qualifications

Job Perks & Benefits

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY

Whether you’re just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application / recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence : bsh.careers@fairmont.com

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