FCM - Customer Implementation Manager - Canada

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE.

About The Opportunity

To implement and support National and Multi-National customers for FCM. As part of this job role you will be implementing clients following our standard Implementation processes, supporting on calls, monitoring the time management of the implementation and raising any potential risks that could affect the project. You will also be responsible for liaising on MNC implementations for your region and supporting those clients on their online tools. You need to be a confident multi‑tasker, be pro‑active as well as a team player with a sound understanding of the implementation process and our systems.

Key Responsibilities

• Deliver consistently excellent experience to customers, both internal and external on each project
• Communicate internally with colleagues and externally with clients to drive the implementation process
• Identify risk items in line with our DEFCON methodology and ensure leadership have visibility for appropriate action / mitigation
• Manage implementation activities including calls, documentation, Statement of Work and time management
• Act proactively to obtain all information required for the project
• Work to agreed / target timelines and ensure projects continue to progress
• Manage timelines and project status of these clients via our internal project management tool
• Consistently follow the One Best Way systems, processes and minimum standards as defined and agreed on by the global Implementation leadership team
• Confidently manage any project stakeholders and ensure adherence to FCM implementation standards

Experience & Qualifications

Work Perks! – What’s in it for you :

Benefits Include :

Location – Toronto, Canada

For this position, we anticipate offering an annual salary of $90,000 . Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca.

Advertised : 17 Dec 2025 Eastern Standard Time

Applications close : 07 Jan 2026 Eastern Standard Time

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