Associate, Process Manager - New Grad 2025

Description

Be ready to join a community with some of the most talented people you’ve ever met, who see the customer first, and want to use their skills to make a difference.

And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together.

Want to learn more? Check out life at Capital One!

Responsibilities

Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers

Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes be helping to launch exciting projects such as;

new product, digital features, automation and digital transformation

Collaborate with various departments (such as our agile software studio and our data scientist team to develop and execute effective and efficient processes)

Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives

Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma

Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated

Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes

Basic Qualifications

Recent graduates from (

Students graduating December 2024-Spring 2025

Preferred Qualifications

Pursuing a Bachelor’s degree in Engineering, Commerce, Business Administration or a related field

Experience in problem solving

Excellent strategic thinking, problem-solving skills and superior analytical skills

Familiarity with Lean / Six Sigma / Process Improvement tools & methodology

Experience in basic coding and / or data visualization (e.g. SQL, Tableau). If you know how to write code and pull data, that’s awesome.

If not, don’t worry as long as you have an interest in it and aptitude for learning it.

Experience working and collaborating in teams

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t.

We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.

We have the positive energy of a startup, with the advantages of a big company.

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Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.