Account Manager, H5P Group

Job Summary :

We are revolutionizing the world of interactive content (literally) and seeking a driven and talented Account Manager with a strong background in high-volume account management and sales. Read more to find out if your skill sets and passions align with our company vision :

H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world with customers that include Ivy League Universities leading car manufacturers and publishers world-wide. Were at the beginning of building the most significant ecosystem for interactive content in the world so this is the perfect time for you to join our team!

To support our strong growth we are actively looking for new talent; someone who is passionate about technology sales and customer success who is smart and friendly! This a hybrid role between Customer Success and Account Management requiring you to manage renewals prevent churn and keep client retention and satisfaction at an all-time high while simultaneously growing your book of business and hitting your revenue target by generating upgrade revenue.

Please note this is a hybrid position based out of our office in either Kitchener (HQ) or Toronto .

How You Will Make an Impact :

• Renew and upgrade contracts across your portfolio.
• Upgrade current customer accounts by suggesting new features identifying customer value and ways for partners to increase their adoption of .
• Directly contribute to the value of H5P Group as a company by reducing customer churn and generating new (upgrade) revenue.
• Foster and develop business relationships with some of the most prestigious and well-known learning institutions organizations and brands in the world.
• Ensure the success of our customers by helping coach train and service their needs while ultimately empowering them to create better more engaging interactive content for their learners / users.
• Contribute ideas suggestions and strategies to help shape H5P as a company and improve our internal processes.
• Grow and develop personal skills which ensure you are equipped to provide the best possible service to customers to achieve your own professional goals.
• Collaborate with our international teams with the flexibility to communicate effectively across different time zones.
• Occasional travel may be required.

What Youll Bring to the Role :

CRMs Copper and Salesforce

This position is to fill an existing vacancy

Required Experience :

Manager

Key Skills

Abinitio,Customer Service,Business Solutions,Cost Estimation,Drafting,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1