Document Specialist, Team Support

Job Description

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of and one of . Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

This position can be based out of Calgary, Montreal, Toronto, Vancouver or Quebec City . This role benefits from a fully remote work schedule.

Schedule : Saturday-Sunday 8 : 30 am - 8 : 30 pm ET / Monday-Tuesday 8 : 00 am - 3 : 30 pm ET

As a Shift Lead, Document Services Group, you will be :

Team Lead

• Supporting the Supervisors with coordinating the intake process for all document production and document support requests (assessing and prioritizing workload, assigning requests etc.).
• Working with Document Specialists to ensure document production processes and guidelines are followed, reconciling client requests for accuracy as per Department processes and procedures. Identifying and submitting recommendations for changes to procedures to Supervisors, when necessary.
• Acting as a liaison between DSG and its clients regarding workflow and to address and resolve escalated concerns and / or issues.
• Monitoring process and procedures that impact metrics to ensure duties are performed efficiently.
• Developing style sheets, designing macros and templates, and mastering new presentation / word processing software, as needed. This includes implementing these within DSG or more widely as appropriate.
• Working with all Supervisors to ensure consistent information is shared from one shift to another.
• Coaching team members and training new staff in areas such as service quality, client service, standards and needs of the business.
• Other duties as assigned.

Document Specialist

As our ideal candidate, you will distinguish yourself by the following profile :

As a member of the McCarthy team, you will have access to :

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.