IT Helpdesk Specialist, MIS

Join the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks!

Job Responsibilities :

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, through ticket system or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.

Job Experience Required :

• 1+ years in overall IT support experience
• Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
• Ability to multi-task in a dynamic environment with changing priorities
• Support experience for Windows AD, Windows, Mac OS, and Linux
• Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
• Team / results-oriented, flexible, proactive, self-starter
• Strong communication skills, both written and verbal, and organization skills
• Excellent customer service skills

Educational Requirement :

Bachelor's Degree in Computer Science or Engineering preferred

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