IT Service Desk Support

Who We Are

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Montreal, Kitchener and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

This Role

The IT Service Desk Support role is a critical addition to our TIO team, designed to stabilize and enhance our internal systems support environment. You will act as the first line of support for application support, resolving issues quickly, guiding users through troubleshooting, and maintaining system and applications integrity. This role directly supports business continuity, while enabling strategic focus for our internal employees.

This role reports to the Vice-President, Innovation and Technology

Responsibilities :

• Troubleshoot issues related to ERP, application support and integrations.
• Maintain SLA compliance and reduce ticket backlog.
• Create and maintain documentation and SOPs for transparency and scalability.
• Collaborate with MIS and internal IT teams to ensure system stability.
• Support strategic automation and governance initiatives.

Required Skills and Qualifications

Nice-to-Have Skills :

Why Quadbridge

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.

Work Schedule

Monday to Friday, 8 : 30 a.m. to 5 p.m. Full-time, permanent, hybrid

Salary range

$55,000 to $65,000 per year, plus bonus

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