Application Specialist - Vancouver, BC

Position Overview

In this position you will bring your valve and automation experience, knowledge, and ingenuity to leverage our business streams, acting as the single point of contact from inquiry to product delivery.

Reporting to the Inside Sales Lead, this position requires a complete grasp and proven ability to provide quotes and solutions to CGIS customers, on simple to multifaceted sales quotes, with the ability to complete process through to order processing and finalization of sale with minimal to no supervision.

As the primary point of contact to your customer, you will leverage your experience and knowledge, collaborating with internal resources, to ensure the customer receives expert advice and superior service, aligned with CGIS values.

Your Responsibilities

• Manage a combination of Streamline and Engineered Solution types of client requests, and when applicable, Project Solution and Service requests
• Provide solutions to problematic services by evaluating the application, understanding the process and the client’s needs to find the right valve for the job
• Be a trusted partner and single point of contact for severe service, control, automation, and on / off valves requests and orders
• Provide technical arguments along with quotations, as required, to educate and inform customers of the lasting solutions CGIS can provide, through the Engineered, Project, and Streamline Solutions business streams
• Prepare solutions quotations in a quick and timely manner for a wide range of products :
• Knife gate, ball, butterfly valves, parts, accessories, actuators, controlsFrom inventory, dead stock, vendor stock, and productionFollowing customer requests or specifications and using your experience to find the right solutions
• Respond, acknowledge, and provide a great customer experience for all customers; Be resourceful to adapt to customer needs
• Enter quotations and sales orders into SAP
• Understand fulfillment options and provide necessary information to allow related procurement, stock transfer and production activities to be completed.
• Quote with the order in mind by providing accurate quotes, ensuring appropriate margin, lead time, and quality of product selected to ensure a winning quote
• Quick response with support and advice as required (trusted valve partner)
• Be extremely knowledgeable about current inventory, valve types, and manufacturers
• Utilize market knowledge and insight; local vendors, competitors, etc
• Build meaningful customer relationships and a deep understanding of key customer’s needs
• Manage project proposals and assist project team in project order execution
• Interact with manufacturers to get technical, pricing, and delivery needs in a timely manner
• Collaborate with TSR (Outside Sales) to ensure smooth strategic execution to market for each customer
• Work with Inside Sales Support (ISS), Buyers, and Warehouse personnel on order-related issues and keep customer updated
• Seek opportunities to convert inquiries to other business streams when applicable
• Close sales follow up as required
• Leverage product knowledge and sales to translate to full top-tier proposals
• Be the primary after-sales support contact and manage CARs

About You

• Degree in Electrical, Mechanical, or Process Engineering or relevant work experience
• 3+ years’ experience with industrial valves and / or Automation (controls and instrumentation)
• Working knowledge of QA / QC requirements, destructive and nondestructive requirements
• Formal sales experience or training and proven ability to close sales an asset
• Previous experience in the markets of mining, oil and gas, oilsands, pulp and paper, hydrometallurgy, power, water, or wastewater will be considered an asset
• Prior experience with an ERP will be considered an asset
• Excellent interpersonal skills the ability and drive to develop meaningful relationships with customers, vendors, and colleagues from across the organization
• Excellent communication skills; verbal, written, and face to face
• Demonstrated ability to provide a great customer experience
• Strong business acumen
• Strong technical aptitude with attention to detail and excellent organizational, analytical, and problem-solving skills
• Natural curiosity and thirst for knowledge and continual learning
• Recognizing and supporting change as an essential business need

As part of the CGIS team, you’ll enjoy

• Company Paid Extended Health / Dental / Vision / Paramedical Benefits
• RRSP Matching Program
• Annual Profit Sharing
• Paid Sick Days and Paid Personal Days
• Two paid Sunny Fridays or Mondays to extend your weekend
• Competitive Vacation Package
• Employee & Family Assistance Program
• Costco Membership
• Employee Referral Program
• Career Development Opportunities including Tuition Reimbursement program
• Cost Plus Benefits to promote personal health

If you are looking for a rewarding opportunity with a vibrant, growing company and your skills and background meet the criteria above, we’d love to meet you.

Please submit your resume and cover letter (optional) to [email protected].

Candidates must be legally eligible to work in Canada. Full disclosure of any restrictions must be disclosed at the time of expressing interest and supporting evidence provided prior to any potential offer of employment.