Delivery Analyst

Job Description

Grade: P6

Division: IGM Tech & Data

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments You Can Build Your Career with Confidence.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and centre.

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Position

Handles intake requests from various teams for Infrastructure Delivery, monitor and provide transparency to progress and backlog of requests. Support engineering team with project assignments, creating deliverables/work packages and managing project/stakeholder expectations. Delivery Execution sees work through from intake to release handoff back to a project or production

Responsibilities:

Maintain Daily/Weekly visibility and progress with Engineering team(s) of tasks and project deliverables

• Manage deliverables in Jira
• Run daily stand-ups for engineering team(s)
• Provide leadership to team
• Occasionally navigate unknown and/or ambiguous situations
• Successfully promote an environment of openness, honesty and respect within the Team
• Balance a Project vs. Product mindset for work within the team and logically group work into workstreams

Receive and manage intake demand for Engineering team(s)

• Knowledge of Infrastructure principles, environments, service models
• Involved in Product discovery work such as story mapping, persona identification, and backlog creation
• Build professional relationships with LoBs and stakeholder groups in organization
• Understand Engineering team resource commitments, constraints and provide transparency to the process
• With support of Engineering team(s); provide estimates to other technical and business teams for Engineering effort, costs and Assumptions

Inter-team coordination with business, technical teams, engineering

• Pro-active, problem-solving attitude and ability to work calmly under pressure
• Keep stakeholders and team members informed of dates, effort, costs vs. estimates
• Recognize conflicts and challenges to resources, blockers, dependencies and initiate problem solving and risk mitigation strategies

Contribute to maturation of practices in Infrastructure Delivery

• Continuous Improvement mindset
• Raise ideas, contribute to team discussions
• Understands how to apply Agile framework to work assignments and adapt as required, i.e. knowing when to accelerate processes and modify techniques

Requirements:

• Post-Secondary Education diploma/degree
• 2+ in a PMA/BSA role with exposure to Cloud principles, Networking, End User compute technologies
• Exposure or involvement of Project Management Life Cycle
• Any Jira training, Azure/GCP/AWS foundations, knowledge of Project Management Life Cycle
• Experience with MS Powerpoint, presenting/communicating to stakeholders
• Experience in a technology delivery environment where funds/resources/time constraints create challenges to be balanced