Store Associate

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people by providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary : The role provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Accountabilities

• Greet and interact with customers / donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Accurately complete all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading / unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock to respond to customer enquiries by phone or in person.
• Monitor store activity to maintain security.
• Assist with store layout plans to attract customers, including window displays and merchandise displays; ensure attractiveness of the store through tidy maintenance.
• Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor, and remove inventory from the sales floor as directed.
• Handle merchandise safely and organizedly; assist in stock rotation; bag textiles for recycling and place metal recycling appropriately.
• Assist donors with their contributions, unload donations, and place stock in appropriate locations.
• Maintain proper sorting and processing of goods; ensure compliance with quality standards and that all products are priced correctly as per store policy.
• Perform other duties as required.

Health and Safety

Critical Relationship Management

Managerial and Technical Responsibilities

Financial and Material Management

Working Conditions

Education, Experience and Qualifications

Education, Qualifications and Certifications

Experience and Knowledge

Skills and Capabilities

Background Screening

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Location

Cedar Hill Thrift Store – 1551 Cedar Hill Cross Road, Victoria, BC, V8P 2P3

Compensation

The target hiring range for this position is $17.85 to $19.69 with a maximum of $23.63. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodations

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca.

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