Description
- Maintain and support the daily operation of the showroom according to company's standards, following policies and procedures including WHS
- Conduct daily showroom team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions
- Continuously develop the store’s sales operations to optimize turnover, to present the store and our product to the highest standard and to provide outstanding customer service
- Effectively manage the sales team to achieve business goals, whilst facilitating ongoing product and sales training, and building a strong, collaborative culture
- Complete showroom rosters three months in advance (considering employee availability & leave requirements, as well as rostering high performers at peak periods) and communicate to all showroom employees.
- Liaise and help to facilitate the smooth running of changeovers for campaigns working closely with the visual merchandising team
- Establish and build customer relationships, and manage and resolve all customer complaints as required
- Ensure all marketing material is set up in line with Marketing and Brand requirements including window decals and POS Be aware of competitor product offerings and promotions.
Requirements
- Previous experience in a similar role managing a premium brand
- You are customer obsessed
- Strong mentoring and coaching leadership style to promote, motivate and build a cohesive team culture
- Demonstrated leadership in organizing and managing a team, performance management, selling skills, visual merchandising, operational routines, and IT systems
- Ability to understand store budgets, to effectively run an operational store
- High attention to detail and able to problem solve, negotiate and influence to resolve issues, and think on your feet to deliver the best outcome to your team and customers
- Experience working with textiles, furniture design or Interior Design (advantageous)
- A team player who is flexible, and adaptable to assist the greater team when required
- Results-focused with a mindset to continuously improve operations and to keep up to date with the latest trends, driving targets and developing your team to meet set campaigns
- Confident communication skills, both written and verbal, with excellent professional presentation
- Intermediate ability in computer skills, including the Microsoft Office suite.
Corporate Culture
- Uncapped team-based commission
- Competitive employee benefits
- Generous employee, family, and friends product discounts
- Opportunities for growth and career development
- Supportive and friendly team environment with a true family feel
- A company with a growing global footprint
- EAP to support your ongoing health and wellbeing
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Complete showroom rosters three months in advance (considering employee availability & leave requirements, as well as rostering high performers at peak periods) and communicate to all showroom employees. Maintain and support the daily operation of the showroom according to company's standards, follo...
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