Description
- Maintain and support the daily operation of the showroom according to company's standards, following policies and procedures including WHS
- Conduct daily showroom team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions
- Continuously develop the store’s sales operations to optimize turnover, to present the store and our product to the highest standard and to provide outstanding customer service
- Effectively manage the sales team to achieve business goals, whilst facilitating ongoing product and sales training, and building a strong, collaborative culture
- Complete showroom rosters three months in advance (considering employee availability & leave requirements, as well as rostering high performers at peak periods) and communicate to all showroom employees.
- Liaise and help to facilitate the smooth running of changeovers for campaigns working closely with the visual merchandising team
- Establish and build customer relationships, and manage and resolve all customer complaints as required
- Ensure all marketing material is set up in line with Marketing and Brand requirements including window decals and POS Be aware of competitor product offerings and promotions.
Requirements
- Previous experience in a similar role managing a premium brand
- You are customer obsessed
- Strong mentoring and coaching leadership style to promote, motivate and build a cohesive team culture
- Demonstrated leadership in organizing and managing a team, performance management, selling skills, visual merchandising, operational routines, and IT systems
- Ability to understand store budgets, to effectively run an operational store
- High attention to detail and able to problem solve, negotiate and influence to resolve issues, and think on your feet to deliver the best outcome to your team and customers
- Experience working with textiles, furniture design or Interior Design (advantageous)
- A team player who is flexible, and adaptable to assist the greater team when required
- Results-focused with a mindset to continuously improve operations and to keep up to date with the latest trends, driving targets and developing your team to meet set campaigns
- Confident communication skills, both written and verbal, with excellent professional presentation
- Intermediate ability in computer skills, including the Microsoft Office suite.
Corporate Culture
- Uncapped team-based commission
- Competitive employee benefits
- Generous employee, family, and friends product discounts
- Opportunities for growth and career development
- Supportive and friendly team environment with a true family feel
- A company with a growing global footprint
- EAP to support your ongoing health and wellbeing
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