Quality Improvement Specialist - Full Time

JOB SUMMARY

The Quality Improvement Specialist works to identify areas for improvement, and collaborates with subject matter experts to design, test, implement, and sustain process improvements to ensure WRH delivers Outstanding Care, No Exceptions.

This work will establish the foundation for the design and operation of a new state-of-the-art acute care hospital.

The Quality Improvement Specialist is responsible for applying their understanding of various process improvement methodologies (i.

e. Lean, PDSA) and problem solving skills to focus on leading and supporting process and quality improvements in a clinical / nonclinical setting.

RESPONSIBILITIES :

• Lead and complete the assigned projects by defining scope and impact, measuring / collecting process data, analyzing findings and potential future processes and planning / implementing process improvements and controls
• Throughout the project cycle, perform tasks including : Providing progress updatesEscalating project related issues to Senior Managers and Executive Sponsors as appropriateManaging the contributions of project team members
• Facilitate and organize problem solving to achieve breakthrough in process and quality performance by applying Lean techniques (i.

e., Value Stream Mapping, 5S and Kaizen events)

• Act as an expert in the application of process improvement tools, (e.g. Process Mapping / Flow Diagrams, Pareto Charts, Failure Modes Effect Analysis etc.)
• Proactively identify and solve problems with process improvement teams, managing the change process
• Provide Lean coaching, training, and mentorship to clinical staff and leadership
• Analyze, interpret and report key metrics for operations and administrative teams
• Other duties as required

QUALIFICATIONS :

• University Degree in Industrial Engineering, Healthcare, Healthcare / Business Administration, Quality, or related degree with a strong focus in process analysis required
• Minimum 3 years’ industry experience required
• Minimum 3 years’ demonstrated experience with the execution and implementation of Lean methodology, including, but not limited to : Value Stream Mapping, 5S and Kaizen Lean certification preferred .
• Sound knowledge of project management (project planning, implementation, evaluation, risk assessment, benefits realization) and applicable experience in leading projects that support a variety of groups.

Project Management Certification preferred .

• Exceptional interpersonal skills to effectively influence change. Change Management Certification preferred
• Outstanding written and oral communication, data manipulation, and presentation skills required
• Analytical ability and practical experience applying statistical methods required
• Proficient in Microsoft Word, Excel, PowerPoint, and Visio (or similar software) required
• Experience facilitating meetings, decisions and conflicts related to definition, design, build, testing and deployment of solutions
• Proven leadership skills to develop and motivate a clinical cross functional team
• Demonstrated ability to foster positive relationships both with and among team members and work with all levels within the organization
• French Language proficiency an asset

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and / or assessment process to applicants with disabilities.