Change Management Specialist

Job Description :

In January 2020, Langara College migrated its HR and Finance operations to the cloud-based Workday ERP platform. Langara is now moving into an exciting new phase of transforming its Student Information Systems (SIS) through a suite of solutions, including the Workday Student product.

In addition, the College is spearheading a new launch of the Student Experience Program (SEP). This work will predominantly align to the student success plan, a key strategic priority.

Therefore, the College is seeking a seasoned Change Management Specialist who will be responsible in supporting the Project Manager to lead and manage strategic projects working with cross functional departments on the people side of change.

Qualifications Required :

Education & Experience :

• Undergraduate degree in a relevant discipline.
• A minimum of 5 years of combined experience in organizational change management, process improvement, organization development, communications, or a related field
• An equivalent combination of education and experience may be considered. Bachelor’s degree in commerce, HR, technology, communications, organizational management, or related field;

Master’s degree would be considered an asset.

• Change management experience in Workday (or cloud-based ERP) implementations preferred.
• Experience in an ERP implementation project or software implementation projects in a change management specialist role is preferred.
• Solid understanding of change processes and their impacts on both individuals and organizations
• Knowledge of organizational change management principles, methodologies, and tools
• Comfort and experience interacting with and influencing senior executives.
• Strong knowledge of business process mapping and improvement / optimization. Knowledge of BPMN.
• Experience facilitating diverse groups to achieve an appropriate outcome.
• Solid understanding of key trends and players in the IT industry.
• Higher-education or public sector experience is an asset.
• Proven knowledge and continuous learning of organizational change management discipline and best practices and demonstrated contributions to practice improvement.

Skills & Abilities :

• Excellent organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment.
• Ability to work and communicate effectively with others, both verbally and in writing.
• Superior interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
• Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies, or technologies.
• Strong analytical, problem solving, and troubleshooting skills.
• Effective organizational and time management skills in meeting deadlines and working with frequent interruptions.
• Ability to maintain a high degree of confidentiality.
• Ability to work independently and in a team environment.
• Ability to perform complex work with high degree of accuracy.
• Ability to learn and adapt to new technology and methods.
• Ability to write technical and user support documentation and training materials.
• Ability to make decisions in accordance to established policies, practices, and standards.

Leadership Competencies :

• Solution orientation makes timely decisions and advances solutions that are in the best interest of the College and our students.
• Relationship intelligence demonstrates emotional maturity and operates respectfully in all situations and dynamics.
• Conflict resolution acts with courage to take on the tough issues and conversations.
• Mobilization of people empowers others to be engaged, motivated, and resilient through change.
• Vision and strategic thinking energizes people around the vision and supports team alignment with the strategic plan.
• Continuous learning cultivates a growth mindset and provides opportunities for development.
• Accountability fosters and demonstrates a culture of accountability and ownership.
• Communication uses personal interaction, transparency, and language to effectively build trust and commitment.
23 days ago