Service Manager

Reporting to : Vice President, Operations

Job Status : Full-time; Permanent

Location : 65 Bergen Cutoff Road, Winnipeg MB R4B 0A6

Hours of Work : Monday to Friday, Day Shift

Take your career to new heights and join TIP Group , a top equipment service provider in Canada and Europe! Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly.

Our global reach connects industries and economies.

We believe in rewarding our employees for their exceptional skills and dedication. That’s why we offer our employees a range of attractive benefits that set us apart from the rest :

• We provide above average pay rates
• Paid Vacation and an additional 5 Personal Days.
• $300 Boot Allowance and $500 Tool Allowance Annually.
• Prescription safety glasses program.
• Company provided Shop Coveralls and PPE.
• Employer paid benefits package that goes beyond the basics, with up to $500 Healthcare Spending Account and EAP Program.
• Pension plan with matching.
• Recognition programs and awards.
• Opportunities for growth and development.

As a Service Manager for our Winnipeg branch, you will oversee and direct our shop and its employees. This role will set the standard for customer satisfaction by creating good working relationships with customers needing service.

You will play a vital role in our national service team, ensuring ongoing team culture is fostered and maintained. Your key responsibilities will be :

• A trusted leader who can build relationships with staff and customers in order to grow and sustain a profitable business.
• Oversee, review and ensure that the work plan for the Maintenance services and activities meet and exceed the needs of the customer;

Implement strong processes for workflow and develops metrics against shop measurable such as labor time logged against jobs.

• Evaluate and implement work process around work products, methods, and procedures.
• In conjunction with the Vice President, develops and implements maintenance goals, objectives, processes and policies.
• Recruit, train direct and motivate shop leaders and maintenance staff; meet with staff to identify and resolve problems.

Escalating to Vice President as required.

• Coach staff and manage performance to required expectation.
• Overall responsibility for the proactive implementation of the Company safety program.
• Managing the local ERS services, mobile repairs, vendor relationships including other job duties as required.

To be successful you’ll need to have the following skills and abilities :

• 5 - 7+ years of experience in a shop at a leadership / management level.
• Knowledge of Heavy Equipment, with preferably a Red Seal Certification.
• Proven management experience and have strong scheduling and organization abilities.
• Ability to motivate and mentor, create a positive teamwork environment.
• Ability to anticipate and deal with future problems and opportunities.
• Ability to develop and implement continuous process improvement.
• Experience with managing a robust safety program.

Thank you for your application to TIP Fleet Services Canada Ltd. All applications will be reviewed carefully by our team.

Please note that only candidates selected for an interview will be contacted.

TIP Fleet Services Canada Ltd . supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants.

If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.