Support Worker

What you will do :

Resident Care and Engagement

• Support residents with their daily needs, including care plans and service plan goals
• Support and engage residents to develop / strengthen independent living skills (e.g., cooking, budgeting, housing keeping / cleaning / laundry, activities of daily living etc.

in one on one and group settings

• Support residents in with transportation needs to medical appointments, meetings with service providers and other social outings as required.
• Design and facilitate group and individual programming r for residents focused on areas such as recreation, harm reduction, skill building, cultural connection and wellbeing, including creating documents and resources as needed
• Provide ongoing support to residents, including crisis management, de-escalation and conflict resolution
• Complete hourly checks of the building to ensure the safety of all residents and respond appropriately
• Support with new intakes by ensuring that vacant rooms are cleaned and set up for new residents, as needed, including submitting maintenance requests and ordering supplies as required
• Adhere to the code of ethics

Administration

• Write clear, concise, and objective case notes
• Adhere to the standards set out in program procedure manual
• Complete program supplies orders and program purchases as needed with the support of the Team Lead
• Assist with completing online grocery orders for meal services as needed
• Assist with data collection and entry as directed
• Act as a support to the case management team by assisting with administrative tasks such as data entry, inputting CIVI assessments, HMIS assessment, file audits, filing, scanning etc.
• Complete additional administrative duties as required

Shift Responsibilities

• Ensure daily cleaning and shift duties are completed to ensure safety and cohesive program delivery
• Assist with maintaining a clean and organized office space
• Provide medication assistance to residents, including completing additional administrative tasks such as updating and / or creating new Medication Assistance Record (MAR) templates
• Complete medication deliveries (put away & record in MAR binder, create new MAR sheets as needed blister packs, vial, PRNs etc.)

Team

• Participate and engage in training and team meetings, including completing team meeting minutes
• Collaborate with community partners (such as PACT, Homecare) in a positive and professional manner as required
• Maintain staff and resident confidentiality and clear boundaries, both inside and outside the program
• Represent the program and the agency in the community in a professional manner
• Work collaboratively with all team members to achieve excellent service and outcomes for residents
• Model professional behaviour and positive communication with residents, volunteers, staff, and partners
• Other duties as required

What you bring :

• Degree or Diploma in a related field of study (ex. social work, psychology, recreation therapy) is an asset, or equivalent work experience
• Excellent group facilitation, interpersonal, communication and conflict resolution skills
• Experience with place based supportive housing and crisis intervention is an asset
• Experience working with residents experiencing mental health barriers, homelessness and poverty is an asset
• Demonstrated effective communication, organizational, advocacy, teaching, and rapport building skills
• Non-judgmental, patient, friendly, and professional
• Ability to multi-task in fast-paced environment
• Class 5 driver’s license and personal vehicle for business use, clean drivers abstract, plus $2 million liability coverage are required
• First Aid (either Standard / Intermediate or Emergency / Basic) - Level C CPR within 30 days of hire date, certification must be valid for a minimum of 6 months upon hire
• A satisfactory vulnerable sector criminal record clearance is required
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada : Calls to Action
• Willingness to work within anti-racist and anti-oppressive frameworks and actively engage in ongoing learning about these frameworks

Work Environment and Hours :

• Both outreach and in-office components
• 0.6 FTE (22.5 hours / week)
• Hours 6 : 00 pm 6 : 00 am, Saturday and Sunday
• Continuous extended periods of sitting or standing
• Occasional carrying objects up or down stairwells
• Occasional driving as part of work duties
• Occasional physical activity requiring the ability to climb and carry objects up flights of stairs throughout the shift, and to bend / crouch, reach above shoulder height, kneel, and carry objects (more than 20Ibs) throughout the shift
• Occasional time outside in all weather conditions

Working Conditions : This position requires frontline staff, in some cases, to be exposed to emotionally disturbing events, such as medical distress, threatened / actual serious injury, violence, abuse, and death.

There may also be exposure to situations where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.

It is understood and accepted that this position will be working in distress / high-stress situations, which may include emergency response where resiliency, stress tolerance, and the ability to maintain composure is imperative.

This position may also be exposed to bodily fluids. The health and safety - both physical and psychological- of our employees is a priority.

The Alex is focused on providing a safe, supportive and healthy work environment.

About The Alex : The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs.

With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive.

Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.