Operations Manager (OM)

Operations Manager (OM) – Extendicare

The Operations Manager supports the Home Administrator and other supervisory staff to ensure smooth operations of the facility. This role leads the administrative team supporting home operations.

Key Responsibilities

• Lead the administrative team to deliver seamless and quality services for residents, families, and employees.
• Process and verify invoices, payments, and remittances related to third‑party providers, including agency staffing and independent contractors, and maintain external vendor relationships.
• Handle payments from families and address all billing queries from residents and families; manage resident intake, setup, ongoing billing, collections, and discharges.
• Administer and maintain financial records including banking, petty cash, resident trust, and government funding programs.
• Maintain and update resident and employee census records while ensuring confidentiality of all financial, personnel, and resident data; create and communicate job postings for home / facility positions.
• Oversee onboarding of new employees, recruiting activities at the home, Time & Attendance, and Open Shift Management.
• Adhere to established policies and procedures regarding quality assurance, fire safety, occupational health and safety, environment, and infection control.
• Manage applicant screening, including reviewing applications, conducting reference checks, and validating pre‑hire requirements such as candidate certifications.
• Act as a subject‑matter expert to hiring managers at the facility level on effective recruitment and onboarding best practices.
• Manage end‑to‑end recruitment processes—interviews, reference checks, and validation of pre‑hire requirements—create offer letters, coordinate new‑hire packages, and deliver an exceptional onboarding and orientation experience for business‑office new hires.
• Assist the Director of Care with annual audits, reporting, and follow‑up of professional credentials for registered staff (Nursing and Allied Health).
• Collaborate with the home administrator to coordinate communications with home staff through team meetings, notice boards, and e‑mail.
• Participate in planning and executing employee engagement events and service awards.

Time Type

Full time

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

If you have a passion for caring, turn it into a rewarding career with Extendicare!

Extendicare and affiliated organizations—including our partner homes in Extendicare Assist—accommodate the needs of job applicants throughout its recruitment and selection processes upon request.

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