Bilingual Relocation Assistance Agent - French and English

Are you looking for a new job that lets you flex your customer service skills while learning new ones? Do you enjoy talking to a variety of people every day and helping them out?

If you have experience in a call center or a high-volume customer service role, we might have the perfect opportunity for you!

We’re seeking Relocation Assistance Agents to join our team in the heart of Ottawa, just west of downtown. In this role, you’ll provide top-notch customer service to callers over the phone and via email.

Our Ottawa office is a fantastic place to work, and we know you’ll love being part of our team!

As a Relocation Assistance Agent, you will provide guidance on relocation policies to our customers across various channels.

Your advice must align with the established relocation policy and meet the service levels outlined in our Service Level Agreement.

The ideal candidate will take responsibility for addressing customer issues and inquiries, ensuring that customer satisfaction remains central to every decision.

Join us and take the next step in your career!

Advantages

• Monday-Friday work week
• Hours of work between 8am and 4pm (may be required to work until 8pm if required by business needs)
• Accessible by public transit (parking not available)
• Team oriented environment
• Work for a reputable company
• Opportunity to work on inter-departmental projects
• Get to help people every day with important projects

Responsibilities

• Receive calls, emails, online chat requests and video chat, providing relocation policy advice to our customers
• Effectively resolve complex relocation problems within the constraints of the relocation policy
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Complete all daily assigned call backs and follow ups to ensure customer satisfaction
• Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
• Effectively manage your time while working in a fast-paced environment
• Establish the customer’s relocation budget in accordance with the relocation policy, and the standard operating procedures
• Provide direction and information to customers and from time to time service providers as required to ensure excellent coordination and execution of work with minimal disruption
• Various administrative tasks including record keeping and data entry

Qualifications

• Bilingualism in French and English
• Must have previous customer service experience (call center strongly preferred) and in administration
• Completion of post-secondary education or equivalent work experience
• Knowledge of real estate, mortgages, legal, or banking would be an asset
• Experience processing claims would be strongly preferred
• High attention to detail and ability to maintain professionalism under pressure
• Must be eligible to obtain a government security clearance

Summary

Please apply by

Visiting www.randstad.ca and apply through the posting

Applying by e-mail at : [email protected] and use "Claims Agent" as the subject

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.