Bilingual Coordinator Critical Incident Services (French and English)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our Trauma Coordinators provide telephone intake services at a steady pace. Their work includes the initial assessment of the client organization's needs and urgency, as well as the assignment of qualified / appropriate service providers to provide the required support.

They have the ability to work in a fast call center environment or from home with multiple deadlines, they demonstrate great sensitivity, listening and are able to empathize and manage crisis situations professionally.

Successful candidate will have the following experience and qualifications :

• Equivalent college or post-secondary bachelor's degree or diploma in health sciences or social work (or another field related to human services);
• Two (2) years of experience in the field of customer service, preferably in a social service or office environment;
• Exceptional customer service skills, coupled with strong verbal and written communication skills in French and English;
• Ability to provide adequate client services and ongoing client support;
• Strong human relations skills, team spirit and the ability to make critical decisions on their own, if necessary;
• Great attention to detail, excellent ability to multi-task at the same time and good decision-making skills;
• High sensitivity to people and ability to express empathy;
• Ability to manage crisis situations responsibly, professionally and intelligently;
• Ability to work evening shifts and weekends (rotating shifts).

What’s in for you?

• Permanent full-time position
• Fully remote or hybrid (Canada)
• 3 weeks of vacation
• 2 wellbeing days
• Complete benefit package day 1
• Retirement plan available
• Full access to TELUS Health services
• Discounts on TELUS services

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.