Bilingual Planning Session Agent (French & English)

StafflinkOttawa, ON

30+ days ago

Salary

CA$22.00 hourly

Job description

Job Description

This is an a great opportunity (with a possibility of permanency) where you will be responsible for providing relocation policy advice through schedule planning sessions across different channels - telephone, video call, and chat in English and French . The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision.

Pay : $22.00 / hour

Must be available for shifts ranging from 8AM - 8PM Monday - Friday

Can accommodate notice

On site : Steps away from Preston Street, you are surrounded by great shopping, restaurants, and entertainment.

Roles and Responsibilities

Deliver a daily average of seven 30 minute planning sessions as requested by Customers
Record detailed notes for each planning session in the Customer’s profile for future review
Review and reconcile relocation files, ensuring compliance with the Relocation Directive
Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
Effectively resolve complex relocation problems within the constraints of the Relocation Directive
Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
Effectively manage your time while working in a fast-paced environment
Various administrative tasks including record keeping and data entry
Assist General Inquiries and Claims team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)
Perform various administrative tasks to support the Contact Centre

Qualifications and Skills

Professional, self-starter

Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat

Good interpersonal and communication skills

Superior customer service skills and orientation

Collaborative style needed

Ability to maintain professionalism at all times under stressful situations

Strong organizational skills

Ability to plan and manage work under time constraints, without direct supervision

Must qualify for an enhanced reliability clearance

Must pass a criminal record check

Bilingualism in English and French

Nice-to-Haves

Background in relocation services is an asset

Previous experience in a customer support role through a contact center is an asset

Benefits

11 week contract to start, extension based on performance.

Long term this positions offers a competitive benefits and vacation package