Bilingual Planning Session Agent (French & English)

Job Description

This is an a great opportunity (with a possibility of permanency) where you will be responsible for providing relocation policy advice through schedule planning sessions across different channels - telephone, video call, and chat in English and French .

The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision.

Pay : $22.00 / hour

Must be available for shifts ranging from 8AM - 8PM Monday - Friday

Can accommodate notice

On site : Steps away from Preston Street, you are surrounded by great shopping, restaurants, and entertainment.

Roles and Responsibilities

• Deliver a daily average of seven 30 minute planning sessions as requested by Customers
• Record detailed notes for each planning session in the Customer’s profile for future review
• Review and reconcile relocation files, ensuring compliance with the Relocation Directive
• Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
• Effectively resolve complex relocation problems within the constraints of the Relocation Directive
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
• Effectively manage your time while working in a fast-paced environment
• Various administrative tasks including record keeping and data entry
• Assist General Inquiries and Claims team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)
• Perform various administrative tasks to support the Contact Centre

Qualifications and Skills

• Professional, self-starter
• Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
• Good interpersonal and communication skills
• Superior customer service skills and orientation
• Collaborative style needed
• Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills
• Ability to plan and manage work under time constraints, without direct supervision
• Must qualify for an enhanced reliability clearance
• Must pass a criminal record check
• Bilingualism in English and French

Nice-to-Haves

• Background in relocation services is an asset
• Previous experience in a customer support role through a contact center is an asset

Benefits

11 week contract to start, extension based on performance.

Long term this positions offers a competitive benefits and vacation package