Account Manager (MGA+)

Job Description

We are seeking an Account Manager (MGA+) to join our team in Calgary.

At People Corporation we are committed to helping businesses succeed. We are a national provider of group benefits, group retirement, wellness and human resource solutions.

This role will be a part of GroupQuest, a division of People Corporation within Partner Solutions.

As a Group Benefits Managing General Agent (MGA+), we work in partnership with advisors and insurance carriers to provide full back-office support and services in all aspects of group benefits.

We're a team of entrepreneurial thinkers, with a relentless drive to get things done, passionate about what we do and the innovative impact we are making.

The Account Manager (MGA+) will :

Report to the Director of Account Management (MGA+), the Account Manager will be the primary relationship owner for defined advisors books of business, specifically those that are eligible for the MGA+ services.

This team member will oversee the daily routine tasks involved with addressing the customer's needs and concerns while maintaining account activities.

The Account Manager will need to wear many "hats" in this role. They often need to adjust their focus depending on the client's particular situation, and how satisfied that client is with their current account status.

By triaging the needs of the client, they may be a combination of a coordinator, customer service representation, and technical specialist.

The Account Manager is the quarterback for customer experience providing customer support, technical assistance and general relationship management.

The Account Manager will be dedicated to support a defined number of advisor partners.

• Maintain broad understanding and differences between carrier and solution advantages and disadvantages, and communicate them to their advisors.
• Triage and resolve incoming requests and where necessary, engage the right resources / processes within Parnter Solutions extended portfolio to assist in providing exceptional customer experience end-to-end.
• Become a trusted liaison between the customer and operational teams in place.
• High level of accountability to take ownership of issues and be organized to manage the resolution through to completion.

To be successful as an Account Manager (MGA+) with GroupQuest / People Corporation, you will need :

• 3+ years of experience in Group Benefits sales and / or service, carrier or advisor side.
• Keen attention to details. Accuracy and quality control are extremely important.
• Strong interpersonal skills with relationship top of mind to build trust and credibility.
• Excellent communication skills, both written and verbal to interact with internal and external clients.
• Strong organizational skills and the ability to multitask and prioritize workload in a fast-paced environment.
• A positive attitude and strong team player who works well with the internal and external stakeholders.
• Ability to meet deadlines and provides deliverables as identified in a timely manner.
• High energy and a strong desire to achieve top results with a charismatic, positive "can do" attitude both via phone and in person.
• High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.
• Analytical and problem-solving skills.

All-star candidates will have :

• Fluency in French language is considered an asset.
• GBA designation is an asset (personal and professional development opportunities will be provided to gain this designation).

What's in it for you :

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions.

Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to.

We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.