Building Automation System & Network Support Specialist

SUMMARY

We are seeking a highly skilled and motivated BAS & Network Support Specialist to join our team. This role is ideal for someone with a strong background in desktop and server environments, network infrastructure, and building automation systems (BAS). You will play a key role in supporting field technicians, maintaining network hardware, and ensuring seamless connectivity across various platforms.

KEY DUTIES & RESPONSIBILITIES

BAS & Network Support

• Provide desktop support for Windows environments (Windows 7 through 11).
• Manage and troubleshoot Linux servers, primarily Ubuntu LTS.
• Diagnose and resolve IP network issues, including ISP routers, switches, and security appliances.
• Maintain and configure routers and firewalls, including Cisco Meraki and Cradlepoint devices.
• Support various internet connection types: Cellular, DSL, Cable, Fiber, and Fixed Wireless.
• Troubleshoot BAS networks, including Niagara 4 and similar controllers.
• Utilize Niagara 4 Supervisor and Workbench for system management (experience preferred).
• Conduct technical product research and provide recommendations.
• Support and maintain BAS protocols such as BACnet/IP and MTSP (knowledge preferred).
• Work with cloud and virtualization platforms such as Azure, AWS, and virtual desktops/servers.
• Use remote access tools (RDP, SSH, web portals) to manage systems.
• Perform data analysis and reporting using Microsoft Excel and other Office tools.
• Provide third-level technical support to field technicians and liaise with vendor support

EXPERIENCE REQUIREMENTS

• Proven experience with Windows desktop and Linux server environments.
• Strong understanding of IP networking and troubleshooting.
• Hands-on experience with Cisco Meraki, Cradlepoint, and other network appliances.
• Familiarity with BAS systems, especially Niagara 4.
• Knowledge of BACnet/IP and MTSP is an asset.
• Experience with cloud platforms (Azure, AWS) and virtualization tools.
• Proficiency in Microsoft Excel and Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication skills for working with technicians and support desks.

This is a regular, full-time position with a salary range of $61,850 - $77,313 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.