Fraud Analyst

Job Description

Job Description

Salary : $80,000 $100,000 per year

Organization : Encorp Pacific (Canada)

Location : Burnaby, BC (Hybrid)

Job Title : Fraud Analyst

Position Type : PermanentFull -Time

About Us

Encorp Pacific (Canada), better known as Return-It, is a British Columbiabased, federally incorporated, not-for-profit product stewardship corporation committed to ensuring that beverage containers and other materials are responsibly recycled and diverted from landfill. As a leader in extended producer responsibility (EPR), Return-It has diverted more than 25 billion containers over the past 30 years. Encorp's evolving collection network consists of 180+ Return-It collection locations across BC.

Our Return-It Express program is a fast-growing, customer-centric recycling initiative that enables over 350,000 users across British Columbia to conveniently drop off beverage containers and receive deposit refunds through their Express account. As this and other Return-It programs continue to expand, safeguarding program integrity is essential to maintaining customer trust, operational efficiency, and responsible stewardship.

We are seeking a diligent and analytical Fraud Analyst to investigate, monitor, and prevent fraudulent activity across all Return-It programs including Express ensuring the continued reliability and security of our systems and services.

Job Overview

Reporting to the CFO, the Fraud Analyst is responsible for identifying, assessing, and investigating potential fraud across Return-Its operational and digital programs, both internal and external. This role plays a critical part in maintaining program integrity, protecting program costs, and supporting a high-quality customer experience. The Fraud Analyst will analyze data patterns, conduct case investigations, prepare reports, collaborate with operational and technical teams, and recommend mitigation strategies. The successful candidate will bring strong analytical skills, sound judgment, and a proactive mindset to help prevent fraud and enhance controls within a dynamic, multi-channel recycling network.

Key Responsibilities

Fraud Detection & Investigation

• Monitor transactional and behavioural data across all Return-It programs including Express, depot operations, and digital platforms to identify anomalies and suspicious activity.
• Conduct thorough case investigations, gather evidence, document findings, and determine validity of fraud indicators.
• Evaluate refund claims, account activity, and collection data to detect potential abuse or policy circumvention.
• Engage with depots, third-party vendors, and internal teams to validate information and resolve discrepancies.

Program Integrity & Controls

Reporting & Analysis

Stakeholder Collaboration

Continuous Improvement

Key Qualifications and Competencies

Education & Experience

Compensation

Benefits

Work Schedule & Travel

If you have any questions or concerns or if you require any reasonable accommodation during the recruitment process, feel free to send an email to .

At Encorp, we are dedicated to fostering a workplace that celebrates diversity and inclusion, where every voice is heard and valued. As we strive to make a positive impact on our natural environment, we believe that a diverse team brings forth fresh perspectives, innovative solutions, and a collective strength that enables us to achieve our mission of used beverage container and waste diversion. If you are passionate about sustainability, eager to lead a team in driving impactful change, and believe in the power of diversity, we invite you to apply for this important position to join our team. Together, we can create a more sustainable future while fostering an inclusive and empowering work environment. Apply today and be a part of our transformative journey at Encorp.