Software Engineering Manager

IrisCX is a dynamic software startup spread across Calgary, Toronto, Vancouver, and Ottawa. We are looking for a Data Scientist to join our team to help push the boundaries of Visual Customer Experience. We’re a SaaS company backed by one of North America’s most successful seed-stage investors, and we are keying up for a year of explosive growth. If you are looking for a hockey stick growth curve, you’ve found it. We are a Google Accelerator alumnus and we have key partnerships in place with AT&T and Masco. Our company is headquartered in Calgary and our team is spread across Canada’s major cities. As a company that challenges our customers to think differently about the way they they work, we approach our work differently, too. We respect and trust our team – our asynchronous culture allows our team to build their schedule around their life, not the other way around.

About the job

We’re looking for an experienced and gritty Software Engineering Manager to drive improvements to our platform and help us set a superior performance standard. We want to hear from you if you can answer ‘Yes’ to at least four of the following :

You are an excellent communicator, and able to negotiate complex conversations with scattered stakeholder audiences.

You are a player-coach who is still interested in honing your technical and leadership skills while helping your team develop cutting-edge technology.

You are comfortable operating in a cross-functional team interfacing with executive leadership, and translating business objectives into concrete technical requirements.

You are a technical and architectural leader in your space, and you are continually learning new disciplines.

You have an in-depth or on the path to learning the best DevOps and DevSecOps practices.

You are continually preaching defensive programming, and you are capable of codifying best engineering practices.

What you’ll be doing

Own development of new products and services end-to-end.

Provide technical direction within your team.

Establish and execute short and long-term architectural roadmaps for the business.

Continue to innovate on the framework to support delivery programs worldwide.

Manage a development team focused on creating complex back-end infrastructure and integrations.

Drive continual improvements to the efficiency and flexibility of the business platform while keeping an extremely high bar for customer trust, performance, and availability.

Your Background

Bachelor’s Degree in Computer Science or a related field

Equivalent experience to a Bachelor’s degree based on 3 years of work experience for every 1 year of education

8+ years of professional experience in software development / management

Computer Science fundamentals in object-oriented design

Computer Science fundamentals in data structures

Computer Science fundamentals in algorithm design, problem-solving, and complexity analysis

Preferred Qualifications

Deep hands-on technical expertise (TypeScript+NodeJS, DevOps, GCP, CloudRun, MySQL, PHP+Laravel, ReactJS)

Excellent verbal and written communication skills

Strong business and technical vision

Strong analytical skills with a passion for working with structured data sets

Ability to handle multiple competing priorities in a fast-paced environment

A deep understanding of software development in a team, and a track record of shipping software on time

Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions

ReactJS

Apollo / Graphql

Typescript

Vue.JS

PHP / Laravel

NodeJs / Express / Typescript

GCP / AWS

Pub / Sub / Kafka / RabbitMQ or similar

Third-party integrations : Twilio, oAuth, Salesforce, JIRA, Confluence, Git

Perks and benefits

Work from anywhere

Unlimited vacation policy

Full medical coverage

Company issued laptop, equipment

Wellness spending allowance and phone stipend

Employee stock option plan

Employer-paid comprehensive benefits plan and digital wellness benefit

Stipends for mobile phones and remote work setup

Inclusive and diverse workplace; IrisCX is an Equal Opportunity Employer

Other notes

Join us and be part of building exciting technology that will change Visual Customer Experience forever.

The Account Executive will play a key role in our hypergrowth for 2023. You will define and manage the vision for our platform to ensure that our team maintains a cohesive vision throughout development. You will help test and build next generation streamline next generation Customer Experience platform. You'll serve as the main point of contact for customers throughout the technical phases of the onboarding and manage projects through to completion. You'll onboard new clients, understand their unique use cases, and grow product usage within each account. IrisCX has an employee stock option plan – one of the perks of joining a company as one of its foundational team members! Stock options are built directly into our compensation plan and are offered as a bonus when we hit collective company goals.

Unlimited vacation

IrisCX offers unlimited vacation to give our team the opportunity to rest and recharge without thinking about a ‘vacation bank’. We take a minimum of two weeks off per year, and we are empowered to take more than that as long as we make sure to balance it with our workload.

At IrisCX, you’re empowered to work wherever you want. We work asynchronous-first, with the goal of reducing company-wide meetings and empowering our team to choose the working hours that serve them best. Some customer-facing jobs may require a specific time zone and working hours.

All full-time IrisCX team members have access to our employer-paid comprehensive benefits plan and digital wellness benefit. We also offer stipends for mobile phones and remote work setup.

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