Director, IT Operations

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

KPMG is looking for a Director, IT Operations. The role provides strategic and operational leadership across KPMG's IT Infrastructure, Platforms, and Cloud environments. The Director, IT Operations, will lead and manage a team of IT professionals responsible for the delivery, maintenance, and monitoring of our IT services in line with service levels and business requirements; joining a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunities for clients and communities around the world.

This position blends deep operational expertise with enterprise governance, business partnership, and cross-functional leadership to ensure technology services are stable, scalable, and aligned with organizational strategy.

What you will do
Operational Leadership & Platform Reliability

• Oversee daily operations and health of the enterprise automation and data lake platforms, ensuring availability, performance, and security
• Provide continuous support for our Cloud Data Centers (Azure and AWS), SaaS Services, and 40+ office locations while ensuring strong service delivery
• Establish and enforce operational governance for SLAs, uptime, incident management, and change control
• Lead capacity planning, performance optimization, incident management, maturity, and operational risk mitigation
• Ensure proactive lifecycle management, patching, upgrades, and operational readiness of platforms

Governance, Project and Operations Delivery

• Ensure adherence to and implement updates as required to governance frameworks (e.g., CAB for automation/data initiatives) to ensure consistent, value-driven prioritization
• Develop and manage portfolio visibility to align enhancements with enterprise strategy and risk posture
• Ensure compliance with regulations as it pertains to enterprise operations, maintaining asset and software inventories (CMDB), quarterly reviews and standards
• Assess project work and assign resources to project as required
• Ensure solutions adhere to enterprise architecture, security standards, and compliance requirements
• Promote standardization, reusable patterns, and cross-platform integration

Monitoring, Optimization & Continuous Improvement

• Ensure ongoing monitoring, optimization, and maintenance of automation and data services in production
• Implement observability practices, including metrics, alerting, and predictive analytics
• Drive continuous improvement cycles to reduce operational costs, enhance reliability, and minimize manual interventions

Operational and Performance Reporting

• Elevate reporting to an Executive Ops Dashboard that aligns operational performance to business outcomes
• Incorporate governance indicators (compliance posture, automation control adherence, data quality scores)
• Ensure the reporting framework supports trend analysis and forecasting, not just historical reporting

Scaling & Innovation

• Promote an innovation funnel that operationalizes experimentation: proof of concepts → standards → enterprise adoption

Cross-Functional Collaboration & Alignment

• Collaborate with enterprise architecture, security, and application teams to maintain alignment with organizational technology strategies
• Drive shared accountability across DevOps, DataOps, and SecOps practices to ensure end-to-end operational excellence
• Serve as a trusted advisor to technology leaders, translating operational insights into strategic actions

What you bring to the role

• 10+ years of experience in IT operations or data platform management, including 5+ years in a leadership role
• Outstanding leadership skills with experience fostering a collaborative team approach to decision-making and the ability to influence, promote innovation and engage stakeholders
• Demonstrated ability to develop and implement strategic plans and achieve organizational goals through leadership capabilities that include leading people, change management, strategic partnerships, and business acumen
• Strong technical understanding of distributed computing operations and multi cloud (Azure, AWS, GCP) covering compute, networking, observability, IDM, compliance etc.
• Experience leading IT Operations while managing excellent service delivery, expanding service offerings, and managing vendor relations and partnerships, while overseeing a cost-effective budget
• Experience in Infrastructure as Code, DevOps methodology and IT Operations
• Excellent leadership, stakeholder management, and change capability
• Degree in Computer Science, Engineering, Information Systems, or equivalent experience

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.