Marketplace Specialist

Second Bind pioneers in environmental innovation, transforming clutter into purpose for a sustainable future. For more information, visit www.secondbind.com

We are seeking a highly motivated and dynamic Marketplace Specialist to join our team. This role will be responsible for developing sales strategies and managing sales for online marketplaces.

Key Responsibilities :

• Manage and optimize product listings on various online marketplaces
• Develop and implement strategies to increase sales and profitability on all marketplaces.
• Ensure product listings are attractive and competitive.
• Monitor and analyze marketplace metrics to identify trends and sales opportunities.
• Collaborate with marketing teams to develop promotional strategies tailored to the eCommerce marketplace.
• Answer customer inquiries and resolve customer concerns
• Stay up-to-date with industry trends and competitor activities within the eCommerce landscape.
• Ensure compliance with marketplace policies and regulations, especially in the eCommerce context.
• Forecast and track sales trends and profits within the eCommerce channels.
• Develop and manage marketplace budgets and goals, with a deep understanding of eCommerce budgeting.
• Provide regular reports on marketplace performance to management, highlighting eCommerce-specific metrics.
• Coordinate with inventory teams on sellable items for eCommerce platforms.
• Check competitiveness of pricing of items from other sellers and platforms and provide feedback and suggestions to the Operations Manager.
• Manage any escalations related to marketplace operations, focusing on effective eCommerce issue resolution.
• Graduate of a college course or university degree, preferably related to business
• At least 2 years experience in e-commerce sales
• At least 1 year customer service experience handling customer inquiries on the phone and other digital platforms
• Excellent communication and people skills
• Paid Time Off Benefits
• Training & Development
• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Employee Discounts

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