Technical Analyst, Database

Overview

Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access control, support, and maintenance of related systems hardware, software, and related infrastructure. Accountabilities of this position includes the administration and support of specific systems, environments, and infrastructure; and supporting departmental and organization projects with their IT infrastructure and technology needs.

Working closely with the appropriate application, business, and departmental leads, the Technical Analyst will ensure that the systems and IT infrastructure are reliable, secure, compliant with best practices and regulatory requirements, and optimized for performance.

Primary Responsibilities

1. IT Infrastructure and Systems Management

• Possess strong analytical and problem-solving skills with proficient, hands-on experience in the effective deployment, administration, and support of the organization's IT infrastructure and systems.
• Ensure system high-availability, optimal performance, and scalability to meet business requirements with proactive monitoring, maintenance, and capacity planning. Takes initiative in issue resolution; seek efficiencies and improvements in systems andprocesses.
• Experience implementing and managing security measures to safeguard systems – including user account management and permissions; applying system patches, updates, and security configurations; etc. Follow, maintain, and improve compliance with best practices and industry standards. Collaborate with security team to conduct vulnerability assessments and remediate security gaps.
• Support in the development, implementation, monitoring, maintenance, and testing of disaster recovery plans and backup & recovery solutions. Ensure recovery point and recovery time objectives are met.
• Implement and support system and infrastructure upgrades, migrations, and improvements in line with organizational needs.
• Follow and maintain ITbest practices, standards, and regulatory requirements (including PHIPA, PIPEDA, etc.); ensuring consistency across all IT systems, processes, and documentation.

MGH IT Infrastructure (current and future) includes (but not limited to) the two most recent generations and releases of :

o Physical servers (Dell preferred)

o Virtualization platform (VMWare, Hyper-V, and Citrix preferred)

o EMC (Powerstore, Unity, and VNX preferred)

o Microsoft, Windows Active Directory, Azure Directory

o Okta, BeyondTrust, Sailpoint, ManageEngine

o Aruba (wireless) and Cisco(wired)

o DNS, DHCP services

o Zero Trust Network (Netskope, Citrix, Aruba)

o Apache, IIS

o PHP

o MS SQL and MySQL preferred

o MS SQL Server Integration Services (SSIS), MS SQL Server Reporting Services (SSRS), MSSQL Server Analysis Services (SSAS)

o IBM Spectrum Protect / SPP, EMC DataDomain, and Rubrik preferred

2. Technical Leadership and Collaboration

3. Strategic Planning and IT Standards

4. IT Asset Lifecycle, Vendor, and Contract Management

5. Metrics and Reporting

6. Decision Making

7. Other Responsibilities

Education

Experience

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