Box Office Representative

Box Office Representative

As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members.

The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us.

As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process.

We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender female.

In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process.

We will be happy to assist.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples.

In particular, we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.

Position : Box Office Representative (4 positions)

Department : Sales Department

Pay Rate : $20.32 per hour

Required : Immediately Part time 15-25 hours / week until April, then full time 35 hours / week until October, then part time again to end of year.

Job Description

The Box Office is currently looking to fill the position of Box Office Representative. The prospective candidates must be able to work flexible hours including evenings and weekends.

The successful candidates will be reliable, have excellent communication and interpersonal skills, be able to work and problem solve independently, and work within the departmental values of communication, respect, adaptability, and unity.

Duties Include

• Providing a service standard that is professional, friendly, informative, accessible and hassle-free.
• Answering and processing ticket orders via phone, in-person, and mail.
• Assisting fellow employees or patrons with any questions or concerns.
• Consistently participating in sales activities including the add-on and incentive programs that ensure The Shaw meets its ticketing, ancillary and Membership goals.
• Assisting patrons to ensure a win-win situation.
• Assisting with outbound sales, marketing, and informational calls to patrons.
• Assisting with the daily operations of the Box Office and additional duties as assigned.

Please Note : All new hires must provide proof of full COVID-19 vaccination status plus booster shot prior to start date.

Please submit your cover letter and resume prior to 5pm, May 10, 2024 to :

Shaw Festival Theatre

Att : Director Human Resources

Email : [email protected]

We thank all applicants in advance for their interest, however, only those selected for an interview will be contacted.

Thank you for your interest in the Shaw Festival

As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members.

The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us.

As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process.

We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender fluid.

In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process.

We will be happy to assist.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples.

In particular we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.